Customer Service Team Lead

6 days ago

Singapore beBeeCustomerService Full time $4,000 - $6,000

Job Title: Customer Service Team Lead

Job Description:

We are seeking a skilled and experienced Customer Service Team Lead to join our team. The ideal candidate will have a strong background in customer service, with excellent communication and problem-solving skills.

Responsibilities:

  • Escalation Management: Manage escalations from various departments, ensuring timely resolution of customer issues.
  • Quality Control: Conduct regular quality checks to ensure that customer complaints are resolved promptly and effectively.
  • Liaison: Liaise with other business units and stakeholders to ensure seamless communication and collaboration.
  • Complaint Resolution: Handle customer complaints and resolve them within the established service turnaround time.
  • Process Improvement: Identify areas for process improvement and recommend changes to enhance customer satisfaction.

Requirements:

  • Experience: Minimum 2 years of experience in a customer-facing role, preferably in a banking or financial services industry.
  • Skills: Excellent written and verbal communication skills, strong problem-solving skills, and ability to work independently and as part of a team.
  • Education: Bachelor's degree in a relevant field.

About Us:

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary package.

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