Customer Service Team Lead

2 weeks ago

Singapore ST ENGINEERING E-SERVICES PTE. LTD. Full time $40,000 - $80,000 per year
About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values - Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture - from the people we hire, to working with each other, to our partners and customers.

About our Line of Business - Mission Software & Services

Our Mission Software & Services business provides leading-edge mission critical command, control, and communications (C3) systems with secured IT infrastructure and managed services. We support our client's innovation journey through design thinking, analytics, and AI-enabled decision support with our full suite of cloud computing solutions. We provide intelligent, actionable insights and sustainable solutions to our valued partners in diverse industries including defence, government, and commercial sectors.

Together, We Can Make A Significant Impact

You will work as part of the National Service (NS) Registration and Enlistment team and be responsible for the smooth administration of the NS processes.This includes coordinating with stakeholders, managing cases, and providing clear information and guidance to pre-enlistees and their parents. You will oversee a team of assistants, prepare reports, and make recommendations to relevant authorities. Additionally, you will be involved in conducting enlistment exercises at enlistment units.

Be Part of Our Success
  • Administer NS registration, pre-enlistment and enlistment related activities and follow up on cases and issues after the activities.
  • Ensure timely execution of tasks and compliance to processes
  • Conduct verification checks on the NS processes and ensure timely submission of the report to the stakeholder.
  • Communicate with pre-enlistees/parents when required and with internal stakeholders for necessary actions
  • Correspond and participate in discussions with stakeholders, colleagues and system technical teams to plan for system enhancements.
  • Provide data and information for periodic management reporting and to provide support for audits.
  • Administer enlistment exercises at enlistment units and manage queries
  • Assist the manager in other administration tasks as and when required
Qualities We Value
  • Track record and passion of customer service experience and competency
  • Excellent communication and interpersonal skills
  • Strong analytical and problem solving skills
  • Strong interpersonal and communication skills
  • Proven leadership skills will be an advantage
  • Meticulous with keen attention to details, highly disciplined and service-oriented
  • Proficient in Microsoft Office applications (Excel & Word)
  • Bachelor degree in any discipline.
Our Commitment That Goes Beyond the Norm
  • An environment where you will be working on cutting-edge technologies and architectures.
  • Safe space where diverse perspectives are valued, and everyone's unique contributions are celebrated.
  • Meaningful work and projects that make a difference in people's lives.
  • A fun, passionate and collaborative workplace.
  • Competitive remuneration and comprehensive benefits.

  • Customer Service Lead

    2 weeks ago

    Singapore UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Customer Services Team Lead

    2 weeks ago

    Singapore JOBALLY PTE. LTD. Full time

    **Customer Service Team Lead** **Responsibilities** **Customer Service & Operations Management** - Lead and manage end-to-end order processing to ensure timely and accurate delivery. - Handle customer enquiries, complaints, and escalations with professionalism. - Monitor delivery progress, backorders, and customer updates. - Review and approve claims,...

  • Customer Service Team Lead

    7 days ago

    Singapore beBeeCustomerService Full time $40,000 - $60,000

    Job Title: Customer Service Team LeadA successful and experienced Team Lead is required to oversee a team of customer service officers in our contact centre. The ideal candidate will be responsible for ensuring smooth daily operations, driving team performance, and maintaining exceptional customer satisfaction.Key Responsibilities:Team Management &...

  • Customer Service Team Lead

    2 weeks ago

    Singapore AEROSPACE COMPONENT ENGINEERING SERVICES PTE. LIMITED Full time

    **DUTIES**: 1. Support all customer service initiatives 2. To perform and lead customer service executives in daily processes, Order management, Quotation generation and management 3. Provide top-notch Account and Order Management for both In-house and VRM orders, including Rebate calculation/preparation, warranty administration, TAT/OTD monitoring and...

  • Customer Service Team Lead

    6 days ago

    Singapore beBeeCustomerService Full time

    Job Description: We are seeking a highly skilled and experienced Customer Service Team Lead to join our team. The successful candidate will be responsible for managing the daily operations of our call centre, ensuring smooth and efficient service delivery to our guests. The ideal candidate will have a proven track record in leading teams and driving...

  • Customer Service Team Lead

    1 week ago

    Singapore beBeeCustomerService Full time $4,000 - $6,000

    Job Description:We are seeking a highly skilled and experienced Customer Service Team Lead to join our team. The successful candidate will be responsible for managing the daily operations of our call centre, ensuring smooth and efficient service delivery to our guests.The ideal candidate will have a proven track record in leading teams and driving results in...

  • Customer Service Team Lead

    7 days ago

    Singapore beBeeCustomerService Full time

    Job Description: We are seeking a highly skilled and experienced Customer Service Team Lead to join our team. The successful candidate will be responsible for managing the daily operations of our call centre, ensuring smooth and efficient service delivery to our guests. The ideal candidate will have a proven track record in leading teams and driving...

  • Customer Service Team Lead

    2 weeks ago

    Singapore beBeeCustomer Full time

    Wise is seeking a leader to helm our Business Customer Support team in Singapore. The ideal candidate will help us uphold customer service excellence throughout the APAC region. The Business Customer Support Team Lead is a pivotal role responsible for crafting robust teams and processes that prioritize business customers. You will serve as a critical link...

  • Team Lead – Customer Service

    3 weeks ago

    Singapore U3 INFOTECH PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: Team Lead – Customer Service (Contact Center)Salary: UP TO $4,500.00Working Hours; 40 hours per week Location: Singapore, Raffles City TowerContract: 1 year Job OverviewWe are seeking a motivated and experienced Team Lead to oversee a team of Customer Service Officers (CSOs) in our Contact Center. The Team Lead will be...

  • Customer Service Team Lead

    1 week ago

    Singapore beBeeCustomerService Full time $4,000 - $6,000

    Job Title: Customer Service Team LeadJob Description:We are seeking a skilled and experienced Customer Service Team Lead to join our team. The ideal candidate will have a strong background in customer service, with excellent communication and problem-solving skills.Responsibilities:Escalation Management: Manage escalations from various departments, ensuring...