Customer Service Team Lead

2 weeks ago

Singapore beBeeLeadership Full time $80,000 - $120,000
Job Overview:
  • We are seeking a seasoned leader to head our Customer Service team.
  • The ideal candidate will possess excellent people management skills, with the ability to develop and coach team members in meeting individual and team service standards.

About This Role:

This is an exciting opportunity for a motivated and customer-centric individual to take on a leadership role within our organization. As a Team Leader, you will be responsible for managing daily operations, coaching and developing team members, and implementing strategies to enhance productivity and customer satisfaction.


Key Responsibilities:
  1. Lead and manage a team of Customer Service Officers (CSOs) to achieve customer satisfaction, operational efficiency, and teamwork.
  2. Monitor individual and team performance, ensuring Key Performance Indicators (KPIs) are met.
  3. Manage daily operations, including workforce scheduling, data confidentiality, and data breach prevention.
  4. Conduct regular team meetings and one-on-one sessions to provide feedback, address concerns, and set objectives.
  5. Motivate and enable high-performing individuals to consistently meet and exceed customer centre targets set without compromising quality of service delivery.
  6. Drive team performance targets, Service Levels, and individual goals while maintaining data confidentiality and preventing data breaches.

About Us:

We offer a dynamic and challenging work environment where you can grow and develop your skills as a Team Leader. If you have a passion for delivering exceptional customer experiences and leading high-performing teams, we encourage you to apply.


What We Offer:

We offer a competitive salary package, opportunities for career advancement, and a supportive work environment that fosters growth and development.

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