Customer Service Team Lead

1 week ago

Singapore beBeeService Full time

Job Title: Customer Service Team Lead

Description:

This role involves overseeing the customer service team and ensuring that all interactions with customers are handled efficiently and effectively.

Responsibilities:

  • Team Management: Supervise a team of customer service representatives, providing guidance and support to ensure they meet their performance targets.
  • Customer Service Delivery: Manage the delivery of customer service, ensuring that all customer inquiries are responded to in a timely and professional manner.
  • Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and productivity.
  • Performance Monitoring: Monitor the performance of the customer service team, identifying areas for improvement and implementing strategies to address them.

Requirements:

To be successful in this role, you will need:

  • Minimum 2 years of supervisory experience in a customer-facing role.
  • Excellent communication skills , both verbal and written.
  • Strong interpersonal and organizational skills .
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Prior experience as a cabin crew is an added advantage .
  • Proficiency in Mandarin and English to communicate with Chinese-speaking customers.

  • Customer Services Team Lead

    2 weeks ago

    Singapore JOBALLY PTE. LTD. Full time

    **Customer Service Team Lead** **Responsibilities** **Customer Service & Operations Management** - Lead and manage end-to-end order processing to ensure timely and accurate delivery. - Handle customer enquiries, complaints, and escalations with professionalism. - Monitor delivery progress, backorders, and customer updates. - Review and approve claims,...

  • Customer Service Team Lead

    1 week ago

    Singapore beBeeCustomerService Full time $40,000 - $60,000

    Job Title: Customer Service Team LeadA successful and experienced Team Lead is required to oversee a team of customer service officers in our contact centre. The ideal candidate will be responsible for ensuring smooth daily operations, driving team performance, and maintaining exceptional customer satisfaction.Key Responsibilities:Team Management &...

  • Customer Service Team Lead

    2 weeks ago

    Singapore AEROSPACE COMPONENT ENGINEERING SERVICES PTE. LIMITED Full time

    **DUTIES**: 1. Support all customer service initiatives 2. To perform and lead customer service executives in daily processes, Order management, Quotation generation and management 3. Provide top-notch Account and Order Management for both In-house and VRM orders, including Rebate calculation/preparation, warranty administration, TAT/OTD monitoring and...

  • Customer Service Team Lead

    1 week ago

    Singapore beBeeCustomerService Full time

    Job Description: We are seeking a highly skilled and experienced Customer Service Team Lead to join our team. The successful candidate will be responsible for managing the daily operations of our call centre, ensuring smooth and efficient service delivery to our guests. The ideal candidate will have a proven track record in leading teams and driving...

  • Customer Service Team Lead

    1 week ago

    Singapore beBeeCustomerService Full time

    Job Description: We are seeking a highly skilled and experienced Customer Service Team Lead to join our team. The successful candidate will be responsible for managing the daily operations of our call centre, ensuring smooth and efficient service delivery to our guests. The ideal candidate will have a proven track record in leading teams and driving...

  • Customer Service Team Lead

    2 weeks ago

    Singapore beBeeCustomerService Full time $4,000 - $6,000

    Job Description:We are seeking a highly skilled and experienced Customer Service Team Lead to join our team. The successful candidate will be responsible for managing the daily operations of our call centre, ensuring smooth and efficient service delivery to our guests.The ideal candidate will have a proven track record in leading teams and driving results in...

  • Team Lead – Customer Service

    3 weeks ago

    Singapore U3 INFOTECH PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: Team Lead – Customer Service (Contact Center)Salary: UP TO $4,500.00Working Hours; 40 hours per week Location: Singapore, Raffles City TowerContract: 1 year Job OverviewWe are seeking a motivated and experienced Team Lead to oversee a team of Customer Service Officers (CSOs) in our Contact Center. The Team Lead will be...

  • Customer Service Team Lead

    1 week ago

    Singapore beBeeCustomerService Full time $4,000 - $6,000

    Job Title: Customer Service Team LeadJob Description:We are seeking a skilled and experienced Customer Service Team Lead to join our team. The ideal candidate will have a strong background in customer service, with excellent communication and problem-solving skills.Responsibilities:Escalation Management: Manage escalations from various departments, ensuring...

  • Customer Service Team Lead

    1 week ago

    Singapore beBeeBusiness Full time $3,500 - $4,000

    Customer Service Team LeadAbout the Role:We are seeking a highly motivated and experienced leader to oversee the day-to-day operations of our customer service team.The successful candidate will be responsible for ensuring excellent customer experience, driving sales growth, and enhancing centre performance.Key Responsibilities:Team Performance and...

  • Customer Service Team Lead

    2 weeks ago

    Singapore beBeeLeadership Full time $80,000 - $120,000

    Job Overview:We are seeking a seasoned leader to head our Customer Service team.The ideal candidate will possess excellent people management skills, with the ability to develop and coach team members in meeting individual and team service standards.About This Role:This is an exciting opportunity for a motivated and customer-centric individual to take on a...