Manager, Rewards Policy

Looking for a job that makes a difference?

**Join us at the Forefront of Shaping Healthier Lives**:
The Health Promotion Board’s vision is to make Singapore a nation of healthier people. Come be a part of this journey if you’re passionate about creating boundary-pushing work that drives behavioral change.

You will be a part of HPB’s **Preventive Health Programmes & Rewards Division **, Rewards Department, to optimize the use of rewards for positive behavioural outcomes that can help achieve HPB’s vision of “A Nation of Healthy People”.

**WHAT YOU CAN EXPECT**:
As a key member of Rewards Department, you are a highly detail-oriented individual to join the team as a Rewards Policy and Governance Manager. You will be responsible for overseeing the development, implementation, and governance of rewards -related policies, ensuring adherence to standards, and proactively review and/or update operational risk s management plan at the division and department level. This role will also oversee the day-to-day operations of the Healthier SG R1 incentive ($20 worth of Healthpoints) disbursement process.

**(2) Rewards Governance**: In the domain of rewards governance, the Manager will provide leadership in supporting the governance process, including responding to queries from internal or external auditors, facilitating submissions, and addressing process or audit gaps. Additionally, the Manager will spearhead periodic reviews of Healthpoints (HP) and related rewards operations support policy, collaborate with Finance in managing the budgeting and finance liability processes to ensure accurate tracking of HP movement, and establish robust processes to identify and address reporting and reconciliation inconsistencies between systems. This approach ensures effective governance and oversight of rewards operations with internal stakeholders and external tech vendors, which further help to strengthen alignment with the broader strategic objectives of the organization.

**(3) Risk Management (Division/Department Level)**:As the Division Risk Champion, the Manager will adopt a strategic and proactive approach to identifying and mitigating operational risks at both division and department levels. This leadership role involves close collaboration with other department Risk Management Representatives to review division and department level Risk Registers as part of the periodic risk review process. Furthermore, the Manager will lead the development of operational risk management plans for the Rewards team, including maintaining or updating department-level business continuity plans, and ensuring timely submission of monthly Key Risk Indicators to RMOE. This strategic leadership approach ensures a robust risk management framework at both division and department levels, thereby contributing to the overall resilience of the organization.

**(4) Healthier SG (HSG) R1 Operations Management**: As the operations lead for R1 incentives ($20 worth of Healthpoints) disbursement process, the Manager will provide strategic oversight as the business process owner to ensure the timely disbursement of Healthpoints (HP) to all eligible residents via the H365 app. Additionally, the Manager will support the H365 Lite initiative by overseeing the automated R1 redemption process for Lite users, ensuring the smooth disbursement of incentives via their Travel Cards, and coordinating the efforts to keep them informed via postal mail. This role also encompasses periodically review or enhance the outreach efforts to remind residents to redeem their R1 benefits, liaising with tech and postal mail vendors to ensure seamless letter mailing services, including prompt resolution of any system glitches, and managing the quarterly billing process with the Ministry of Health (MOH) for the HP disbursed. Furthermore, the Manager will ensure the prompt updating of all communications, such as FAQs and HSG cust-care website self-help content, demonstrating a proactive and hands-on approach to operational management.

**BE PART OF THE TEAM**:
Join us if you are a dynamic and self-motivated individual who has at least 3 years of relevant working experience preferably in rewards or loyalty programme policy development, governance or audit management, operations management, insights driven data analysis, project management (preferably in a tech environment), and enjoys working in a highly matrixed, fluid and fast-paced environment.

You should possess:

- Bachelor’s degree in business, statistics, system design, or other related discipline
- Comfortable in engaging tech stakeholders (including 3rd party vendors)
- Good leadership and interpersonal skills with demonstrated ability to interact effectively with all levels of an organisation and navigate complex stakeholder relationships
- Strategic, analytical and critical thinking mind-set; resourceful in seeking solutions and able to streamline processes able and produce desired outcomes
- Strong verbal,