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Customer Service Representative

2 weeks ago

Paya Lebar Road, Singapore Skillsforce Management Consultancy Pte Ltd Full time

Our client is a US MNC - office location at Yishun. This is a contract role for 9 months ; and it is possible for a conversion into a permanent role.

Work hours (Monday to Friday: 8am to 5pm) and work arrangement is hybrid. Training is provided.

**Customer Support & Sales Operation Specialist (Support Korea Market)**
- **Job Description**_
- Coordinate and responsible for end-to-end Service Contracts Management, which includes quotation creation, contracts activations and invoice management.
- Ensure prompt and accurate activation, renewal and billings to customer per contract terms
- Modifies quotations according to terms agreed under deals when deemed necessary.
- Perform relevant document checks ensuring alignment with company’s policies, processes and legal requirements
- Responsible for managing Service Orders in CRM, triggering invoicing in a timely manner
- Timely follow up with Customer Service Organization for any incomplete documentation
- Works closely with other business partners to support change requests, with proactive communication to customers and provide problem resolutions
- Maintains completeness and integrity of service contract data in the CRM system
- Timely archival of order packages in CRM system
- Performing on miscellaneous duties and projects as assigned.
- **Job Qualifications**_
- Diploma or University Degree in Business Management, Business Administration or any other related field and equivalent experience in customer service operations.
- Strong communication skills in both written and verbal English and Korean
- Proficiency in MS Office - Word, Excel
- Knowledge in CRM, SAP or similar ERP system is preferred but not mandatory
- The ability to work in a fast-paced, culturally diverse environment, and prioritize among competing tasks
- Equipped with business acumen preferred, with customer centric mindset
- Good team player who can cooperate cohesively within the team and with cross functional teams
- Fast and meticulous attention to details worker who can handle orders accurately and efficiently.
- Proactive problem solver who can make sound decisions, escalate appropriately
- Comfortable with technology and IT tools
- Ability to work extended hours when necessary, especially on the last few business days of the month.
- Proficiency in both written and verbal Korean language is required

**Job Types**: Full-time, Contract
Contract length: 9 months

Pay: $4,800.00 - $5,500.00 per month

Schedule:

- Monday to Friday

**Experience**:

- sales order processing: 1 year (required)

**Location**:

- Singapore 409051 (preferred)

Work Location: In person