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Customer Service and Operations Executive
2 weeks ago
**Job summary**
A Tocco Toscano Customer Service and Operations Executive enjoys interacting with customers and handles all enquiries professionally and amicably, while working closely with the #ToscanoCrew to ensure customers’ problems are resolved. You will also process day-to-day orders and ensure customers receive their orders with a smile.
Most customers come to us when they meet with a challenge - you do your best to help them resolve these challenging situations, and let them know that we want the best for them with your strong interpersonal skills and empathy.
A Tocco Toscano Customer Service and Operations Executive is a good communicator who also enjoys the company of people of all ages.
**THIS IS AN **_**IN-OFFICE**_ **POSITION.**
**Responsibilities**
- Deliver positive, professional and high-quality service experience in an online customer-facing role, in accordance with brand tone and guidelines at all times
- Attend to challenging customer service cases professionally and amicably
- Coordinate closely with the Fulfilment and Operations team to ensure customers’ requests and problems are attended to promptly and effectively
- Processing and follow up of day-to-day online orders, and occasionally offline orders
- Detailed tasks include arranging of deliveries, facilitating exchanges and refunds, order change etc
- Management of online inventories across various platforms
- Identify customers’ needs and have them assessed
- Engage interest in potential customers and provide them with clear explanations on the product catalogue
- Acquire a strong working knowledge of the brand’s philosophy, products and processes
- Perform any other duties and responsibilities as and when assigned
**Requirements**:
- A strong command of the English language, both written and spoken
- Proficiency in Mandarin, both written and spoken, would be a bonus
- Knowledge of Office programs such as Word and Excel
- A people person who exudes a friendly and desirable attitude
- Ability to display empathy and maintain professionalism when met with challenging cases
- A good understanding of e-commerce platforms such as Shopify is preferred, but not necessary
- Ability to work under pressure, in a fast-paced environment
- Ability to manage own tasks and workload effectively
- Curiosity and willingness to learn
- Ability to handle criticisms constructively
- Responsible attitude with strong work ethics
- Ability to work well independently while being a positive team player
- Honest and reliable
- A good communicator both verbally and digitally
- Work in office
- A keen interest in fashion would be a bonus
- Loves Tocco Toscano and wants to be part of the #ToscanoCrew
Prior experience is not necessary but would be a bonus.
Our office is located at **Tampines, opposite Ikea**.
Minimally 40 work hours a week, 9am to 6pm from Mondays to Fridays.
**If you think you have what it takes, write in to us with your resume and portfolio if any.**
Only shortlisted applicants will be contacted.
Pay: $2,700.00 - $3,300.00 per month
**Benefits**:
- Employee discount
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Education**:
- Local Polytechnic Diploma (preferred)
Work Location: In person
