Front Office Manager

2 weeks ago


Singapore H WORLD HOLDINGS SINGAPORE PTE. LTD. Full time

Summary:

- Ensures that all areas under Front Office are running efficiently and in accordance with the property's policies and procedures and that customer satisfaction is maximized at all times.
- Maximizes profitability in Rooms through promoting sales, controlling costs and optimizing resources.
- Assists in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
- To be highly visible throughout the operation in guest contact areas.
- Checks the accuracy and transmission of reports and cooperates with Sales and Marketing in planning forecasts.

Duties & Responsibilities:

- Responsible for greeting and fond farewell for VIP and special attention guests.
- Resolve guest complains in a timely manner and respond on time to any complaints.
- Participate in interacting with guests and ensuring that shift duties are handled by front desk Employees.
- Handling of guest security and creating functional emergency procedures.
- Ensures that all associates under Front Office department have updated job descriptions, appraisals and are given clear development opportunity guidelines.
- In coordination with the Human Resources Department, ensures that Front Office associates undergo adequate training and that it is carried out in their day-to-day activities.
- Produces all department budgets and develops strategies to ensure they are achieved.



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