Executive / Senior Executive (Volunteer

3 days ago

Singapore Ministry of Law Full time

**What the role is**

**What you will be working on**
- Assists the Deputy Director of Community Mediation Unit (CMU) in the following areas:

- The implementation of policies relating to CMC mediators and any other project that is relating to the Community Mediation Unit (CMU).
- Manage the recruitment, training, and apprenticeship process for new volunteer mediators.
- Manage the performance of volunteer mediators to ensure that they meet their required caseload and training hours for re-appointment.
- Review public and mediator feedback to improve the delivery of mediation service and mediator conduct.
- Undertake an investigation into complaints regarding mediator on their performance and submit a report on the findings.
- Review the information gaps and service shortfall to curate training roadmap for mediators.
- Liaise with relevant training providers and stakeholders to organise internal and/or external training programmes for volunteer mediators.
- Able to perform basic data generation tasks required for reports or presentations.
- Able to create presentation materials required for meetings or briefings.
- Assists in the management of CMC's events including the annual mediator appreciation event(s) and other public outreach programmes as and when required.

**What we are looking for**
- *Key Competencies Required*
- [Service Quality and Standards]: Manage, develop and review the quality of services delivered through establishment of quality assurance standards and conducting quality checks to identify areas of improvement.
- [Service Strategy and Policy Planning]: Develop and maintain service-related policies, plans, schemes and activities to achieve outcomes in line with the service vision
- [Service Workforce Capability Development]: Develop the skills and knowledge of the service workforce through various methods of learning and good knowledge management practices.

*Personal Traits*
- Fluent in English, a vernacular and/or dialect.
- Expected to exercise initiative, adapt quickly to situations and possess excellent interpersonal skills to be able to manage people with various expectations.
- Able to write well and be proficient in the current IT tools and platforms including Zoom.
- Able to work independently as well as in a team, have a keen eye for attention to details, reliable and be able to remain level-headed during peak periods to ensure work is completed timely and expediently.

*Work Experience*
- Experience in human resource and/or mediation related work will be key assets for this position.

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