Key Account Manager

Company Description
**Do you want to be a part of H&M’s digital growth adventure where your actions create results? Are you analytical and sales driven with a passion for E-commerce? We want to build a strong team that is dynamic and driven, where they will secure our omni customer experience in Region South Asia, fulfilling our vision to make it possible for everyone to look and feel good**

**Job Description**:
As a Key Account Manager
- Marketplace, you will drive profitable sales and customer growth on digital marketplace platforms through partner and assortment expansion while consistently maintaining the H&M brand. The role will work collaboratively and cross-functionally to drive and transform the customer experience while maximizing financial returns and building the business into a strategic profit center. You work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

**Job responsibilities include but are not limited to**:

- Set, optimize, and secure strong activity plans for the brand on external marketplace
- Gain familiarity with the commercial agenda of our partners, and maximize selling peaks through accurate forecasting and inventory planning
- Build and maintain brand health on the platform in terms of catalogue, content, callouts, assortment and offer
- Own sales analyses, reporting ROI and develop sales and customer insights through consistent follow-ups with marketplace partners
- Collaborate with marketplace partners and local marketing team to set and deliver on marketing budgets, and optimize both paid and owned channels to drive traffic, customer growth, and revenue
- Develop growth strategies that capitalize on current and emerging business opportunities across assortment, promotions, marketing & communications, and technology
- Explore new initiatives and opportunities designed to meet and exceed the needs of the customer
- Coordinate with Logistics and Operations teams (both internal and external) to secure timely deliveries and post purchase customer experience
- Explore and implement best practices for marketplace inventory fulfillment; identify areas for improvement that can lead to cost savings, greater efficiencies and profitability
- Act as a brand ambassador and build the H&M brand in the marketplace digital environment
- Develop and execute promotional events to drive strong customer awareness and conversion
- Drive and promote a consistent, brand-appropriate presence across all high engagement visibility areas on marketplace/ communications through strong price and product presentation
- Ensure that H&M is well-represented during key selling and customer base-building time period
- Ensure that copy and metadata are fully optimized to maximize traffic from search engines
- Secure strong collaboration between external partners and develop strong internal relationships across functional areas such as merchandising, visuals, business tech, marketing and logistics and meet revenue goals
- Continuously drive new ways of working and setting new standards for best practices with respect to marketplace partnership
- Support global functions by providing market knowledge and sharing local initiatives

**Qualifications**:
**Your skills and background**:

- 5+ years of professional experience working within e-commerce or retail industry working for digital business
- Marketing, communication or business degree/relevant qualifications and basic understanding of digital marketing
- Have a passion for fashion content and love to build a brand in a digital environment
- Solid leadership and project management experience within e-commerce
- Sales driven, customer-centric, creative, and problem solving
- Highly effective communication, presentation, and interpersonal skills
- Proven ability to achieve results working both strategically and operationally
- Strong analytical skills and ability to translate customer and sales insights into short and long-term commercial actions.
- Experience using Google Analytics, PowerBI, and Tableau (or similar tools)
- Ability to lead effectively and create results in a highly complex environment
- Able to work independently and be self-motivated while still working within a team environment and fostering a strong team collaboration
- Strong organizational and time management skills with an ability to determine key priorities
- Believes in entrepreneurial spirit, agile way of working and thrives in changing environment
- Proven ability to achieve results working both strategically and operationally

Additional Information

This is a full-time position based in Singapore. You will become a part of the E-commerce team and report directly to the Head of Ecommerce & Visual Merchandising - Singapore, Malaysia, Philippines.