IT Country Support
1 week ago
About the job:
The Role
This role is part of our IT Country Support team covering the Asia Pacific region and will primarily provide IT support to Saxo Bank employees based in Singapore. Scope of IT support ranges from desktop related issues (hardware or software) to infrastructure equipment and systems supporting the local business. Working hours is expected to be normal business hours with occasional overtime/weekend work. Frequent interaction with local and overseas teams from various departments is required for this role.
Responsibilities includes but not limited to:
- Working with the Global Service Desk team on user incidents/service requests in a professional manner.- Taking ownership of assigned cases and tasks while aiming to resolve them timely and efficiently.- Conduct detailed analysis and troubleshooting with users to achieve resolution of reported issues.- Provide remote support to users who are working out of office premises (E.g. Working from Home).- Maintain detailed inventory of IT assets (desktops, laptops, and other accessories) while planning for future needs.- Liaise with local and overseas vendors for IT supplies and equipment.- Ensure local office IT equipment and meeting/conferencing tools are maintained in good working condition while providing guidance and aid on their usage.- Communicate with IT teams based in HQ and India to provide production support:
- Escalation of production and platform issues to responsible teams.Preparation of incident report for regulatory submission using results from post-mortem investigation and root cause analysis.-
- Assist with requests from regulators related to Information Technology.-
- Assist with ad-hoc duties with necessary.
The Person
You should be a team player, possess good people skills and be willing to communicate with others in an open and constructive manner. A good sense of humour will be beneficial.
Furthermore, we are looking for the following competencies:
- At least 4 years of work experience, preferably in IT Support.- Experience with VIP support is an added advantage.- Good communication, interpersonal and customer support skills.- Must be proficiency in English language (written and verbal).- Ability to speak Mandarin or Cantonese is an added advantage to communicate with Mandarin/Cantonese speaking users in the APAC offices.- Hands-on experience with supporting Windows computing devices.- Hands-on experience on incident management tools like ServiceNow will be an advantage.- Knowledge of networking essentials like TCP / IP, DHCP, DNS etc. is an added advantage.- Understanding of Wide/Local Area Networking concept is an added advantage.- Knowledge of ITIL V3 is an added advantage.
We offer:
Online trading is evolving at a rapid pace. That’s why innovation and development are crucial parts of our culture. We have close to 850 IT employees across the globe who are constantly improving our award-winning trading platform.
We encourage new ideas and promote individual ownership of projects and tasks. In that way, every challenge and every achievement in your career belongs to you.
We aspire to be a non-hierarchical, purpose-driven organisation. At Saxo, it is not about entitlement; it is about impact - no matter where you sit in the organisation. A good idea is always taken seriously and you can truly make a difference.
When you work here, you become a Saxonian. Obviously you will get an attractive compensation package. But we also invest in your personal development and offer you large responsibility from day one. We encourage an open feedback culture and a supportive team environment. If you show a collaborative spirit, drive and passion, your learning curve will be steep and your (international) career opportunities with Saxo immense.
At Saxo we don’t just offer a job - we offer an opportunity to invest in your future
How to apply:
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