Business Support, Concierge
2 weeks ago
JLL supports the Whole You, personally and professionally.
Work Dynamics - Integrated Facilities Management
Accountabilities
Operations
Assist with VIP’s arrival
Manage the concierge counter and all enquires
Manage calls
Log all feedback and follow through until case is satisfactorily resolved
Handle complaints and deploy facilities team support
Use the Visitor Management System to pre-register guests / visitors
Book and manage meeting rooms (setup, cleanliness, AV etc.)
Event coordination
Generate concierge reports
Assist and deploy Butler Services
Assist Helpdesk as and when needed
Ad hoc tasks that may be assigned as when needed
Reporting
Responsible for documenting all Facilities user communication (Complains, Feedback. Etc.)
Responsible for Call Log reports
Responsible for Meeting Room reports
Responsible for Event Reports
Ensure escalated issues are reported to manager immediately
Other reports and activities assigned by the manager
Key Result Areas/ Competencies
Ability to work under pressure efficiently
Proactive and solution oriented, friendly with assertive and personable nature
Demonstrate initiative and able to work in a team-based environment with plenty of movement
Experience in using Microsoft Excel and Word
Decorous and Diplomatic
Required Qualifications & Experience
Experience in the service industry
Able to multitask with good time management skills
Good relationship building skills
Strong written and oral communication skills
Fluent speaking and written English are required
Minimum Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent
Prior experience with any global airlines and leading hotels preferred. Experience in concierge service an added advantage
Service oriented, strong sense of urgency, pleasant and approachable disposition with a sense of self achievement and a winning attitude
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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