Concierge

2 weeks ago

Singapore JLL Full time

JLL supports the Whole You, personally and professionally.

Work Dynamics - Integrated Facilities Management
Accountabilities
Operations
Assist with VIP’s arrival

Manage the concierge counter and all enquires

Manage calls

Log all feedback and follow through until case is satisfactorily resolved

Handle complaints and deploy facilities team support

Use the Visitor Management System to pre-register guests / visitors

Book and manage meeting rooms (setup, cleanliness, AV etc.)

Event coordination

Generate concierge reports

Assist and deploy Butler Services

Assist Helpdesk as and when needed

Ad hoc tasks that may be assigned as when needed

Reporting
Responsible for documenting all Facilities user communication (Complains, Feedback. Etc.)

Responsible for Call Log reports

Responsible for Meeting Room reports

Responsible for Event Reports

Ensure escalated issues are reported to manager immediately

Other reports and activities assigned by the manager

Key Result Areas/ Competencies
Ability to work under pressure efficiently

Proactive and solution oriented, friendly with assertive and personable nature

Demonstrate initiative and able to work in a team-based environment with plenty of movement

Experience in using Microsoft Excel and Word

Decorous and Diplomatic

Required Qualifications & Experience
Experience in the service industry

Able to multitask with good time management skills

Good relationship building skills

Strong written and oral communication skills

Fluent speaking and written English are required

Minimum Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent

Prior experience with any global airlines and leading hotels preferred. Experience in concierge service an added advantage

Service oriented, strong sense of urgency, pleasant and approachable disposition with a sense of self achievement and a winning attitude

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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