Chief Concierge

7 days ago

Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

**Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.
The Chief Concierge is responsible in assisting the Front Office Manager in directing and supervising the operations of Concierge, Bellhop and Valet services. He/she would also need to continuously improve the service efficiency of the Bellhop team.
- Appraises appearance, courtesy and efficiency of Concierge, Bellhop team and valet attendants to ensure smooth operations.
- Ensures that guests are attended to with promptness, courtesy and efficiency and that related guests’ complaints are handled with tact and diplomacy.
- Provide guests with up-to-date information on local attractions and places of interests.
- Assist guests with travel arrangements.
- Manage room assignments, arrange breakfast venue and coordinate luggage movements of leisure groups.
- Work closely with Security personnel on traffic management of hotel main driveway.
- To ensure taxi queue management is being executed smoothly and Taxi are being called promptly.
- Attended to complaint as first guest contact at lobby.
- To communicate closely with Travel Desk on the Tour Reference.
- To update Front Office team on the existing and new tourist attraction in Singapore
- Prepare monthly newspaper, limousine and coach transfer expense analysis for payment.
- Prepare purchase requisition as and when required.
- Prepare yearly operating equipment CAPEX.
- Assists Front Office Manager in the selection and recruitment of staff.
- Maintains discipline of staff and handles staff grievances Prepare duty roster and attendance sheet

We are looking for a self-motivated **Chief Concierge **with the ability to anticipate the needs of the guest with excellent interpersonal and communication skills. If you have at least three years of experience in Chief Concierge related role, write in to have a chat with us

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