Chief Concierge

2 weeks ago


Singapore MANDAI RESORTS PTE. LTD. Full time

**Main Duties and Responsibilities**

We are seeking an accomplished and highly service-oriented individual to join us as our Chief Concierge. The incumber will play a critical role in ensuring that our guests’ experience is aligned to our Resorts’ unparalleled standard of excellence, and in doing so, ensuring that their stay is memorable and exceeds their expectations.

**Key Responsibilities**

**Ensuring Service and Guest Excellence**:

- Responsible for ensuring that our brand’s standard of excellence is maintained and exceeded.
- To anticipate and meet guests’ needs and preferences, and tailor services to enhance their stay.
- Responsible for ensuring that all guests are extended a warm, friendly and genuine welcome.
- Handle guest requests and special requirements efficiently.
- Oversee all concierge operations, ensuring the delivery of high-quality and personalized service to our Resort’s guests.

**Operational Management**:

- Develop and implement policies and procedures to streamline operations and improve guest satisfaction.
- Monitor and manage metrics and guest feedback to identify areas for improvement and develop corrective actions.

**People Management**
- Lead, monitor and manage the concierge team, providing training and support to ensure adherence to our Resort’s service standards.Conduct regular performance evaluations and implement development plans to enhance team skills and service delivery.

**Job Requirements**
- Diploma in Hospitality or an equivalent professional qualification
- 4 - 6 years of experience in Guest Relations or similar, preferably in a luxury hotel or resort setting.
- Able to handle high-pressure situations with professionalism.
- Strong leadership and management skills.


  • Chief Concierge

    7 days ago


    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    **Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape. The Chief Concierge is responsible in assisting the Front Office Manager in directing and supervising the operations of Concierge, Bellhop and Valet services. He/she would also need to continuously improve the service efficiency of the Bellhop team. - Appraises...


  • Singapore SHANGRI-LA HOTEL LIMITED Full time

    He/ She is responsible for assisting the Chief Concierge with managing and coordinating the special needs of all guests in the hotel. Able to suggest and provide suitable alternatives. A Concierge must have a strong and extensive knowledge of the local area and of the resources available to our guests. In addition a Concierge must always exercise sound...

  • Chief Concierge

    3 weeks ago


    Singapore MANDAI RESORTS PTE. LTD. Full time

    Roles & ResponsibilitiesMain Duties and ResponsibilitiesWe are seeking an accomplished and highly service-oriented individual to join us as our Chief Concierge. The incumbent will play a critical role in ensuring that our guests' experience is aligned to our Resorts' unparalleled standard of excellence, and in doing so, ensuring that their stay is memorable...


  • Central Singapore IHG Full time

    **About us** At **InterContinental® Hotels & Resorts** our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded;...

  • Concierge

    6 days ago


    Singapore CONCORDE HOTEL SINGAPORE Full time

    **Responsibilities**: Supervise and provide direction for overall, day to day operations and administration of the Concierge section Ensure that all arriving and departing guests are promptly attended efficiently Coordinate and liaise with the Chief Concierge as required for day to day operations which will include reporting of any guests complaints /...

  • Concierge / Valet

    2 weeks ago


    Singapore PHOENIX OPCO PTE. LTD. Full time

    Actively seek verbal feedback from guests and implement actions to improve the guest experience. - Create a warm and welcoming arrival for guests, ensuring that they feel welcome and “at home” upon arrival. - Positively deal with and learn from guests’ complaints and comments with follow-up and feedback to the Chief Concierge/ Duty Manager to follow up...

  • Chief Concierge

    1 week ago


    Singapore Marriott International, Inc Full time

    **Job Number** 24061316 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for the supervision of all aspects of Concierge...


  • Singapore OUE LIMITED Full time

    Roles & ResponsibilitiesWhat will I be doing?As the Concierge, you will be responsible for performing the following tasks to the highest standards:To guide all Concierge and Bell team members in accordance to hotel standards. Ensure that the concierge/ bell team maintains the lobby appearance to be neat and tidy, and that public areas are cleaned when...

  • Chief Concierge

    5 days ago


    Singapore Mandarin Oriental Hotel Group Full time

    **Scope of Position** - Oversees the effective and efficient operation of Concierge which includes Porter and Transportation in accordance with the objectives, performance and quality standards established by the hotel. To plan, organize, and motivate all colleagues to excel in delivering Legendary Quality Experience to all guests. **Duties &...

  • Chief Concierge

    1 week ago


    Singapore Marriott International, Inc Full time

    **Job Number** 24079220 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for supporting all aspects of Concierge functions in...