
Chief Concierge
3 days ago
Oversee the Concierge team to ensure the highest quality of service experience to our guests while maintaining smooth operations. Involved in operations and be accountable for the Concierge teams service delivery, provides coaching and advisory to help team members deliver the expected service experience. Actively refine the service standards and SOPs; communicate and cascade to team members and our service partner to ensure they are adhered to. Ensure counter coverage with review of in-house/outsourced team staffing rosters; stand-in at the counter in the event of staff shortage. Attend to special events e.g. VIP visits, service recovery incidents or escalated feedback. Actively curate and deliver training contents to constantly refresh the Concierge team on the SOPs, service best practices and other contents. Respond to customer feedback emails, collate feedback register on a monthly basis with recommendations on improvements. Requirements: Min Diploma in any discipline 8 to10 years of relevant concierge experience Experience in leading and managing a team Experience in premium luxury hospitality establishments e.g. hotels, airlines, Grade A commercial buildings will be an advantage Self-initiated, disciplined and experienced in leading and rolling out initiatives, people management, performance assessment. Able to conduct stand-up training on service & SOP matters #J-18808-Ljbffr
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Chief Concierge
3 days ago
Singapore Raffles Full time $100,000 - $120,000 per yearCompany DescriptionRaffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors where suites, social spaces,...
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Chief Concierge
2 days ago
Singapore MANDAI RESORTS PTE. LTD. Full time**Main Duties and Responsibilities** We are seeking an accomplished and highly service-oriented individual to join us as our Chief Concierge. The incumber will play a critical role in ensuring that our guests’ experience is aligned to our Resorts’ unparalleled standard of excellence, and in doing so, ensuring that their stay is memorable and exceeds...
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Chief Concierge, Hilton Singapore Orchard
2 weeks ago
Singapore OUE LIMITED Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
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Concierge
2 weeks ago
Singapore CONCORDE HOTEL SINGAPORE Full time**Responsibilities**: Supervise and provide direction for overall, day to day operations and administration of the Concierge section Ensure that all arriving and departing guests are promptly attended efficiently Coordinate and liaise with the Chief Concierge as required for day to day operations which will include reporting of any guests complaints /...
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Concierge / Valet
2 days ago
Singapore PHOENIX OPCO PTE. LTD. Full timeActively seek verbal feedback from guests and implement actions to improve the guest experience. - Create a warm and welcoming arrival for guests, ensuring that they feel welcome and “at home” upon arrival. - Positively deal with and learn from guests’ complaints and comments with follow-up and feedback to the Chief Concierge/ Duty Manager to follow up...
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Assistant Chef Concierge
2 weeks ago
Central Singapore OUE LIMITED Full time**Location** - Singapore, Central Singapore**Job Type** - Full Time**Salary** - $3,000 - $3,800 Per Month**Date Posted** - 1 day agoAdditional Details **Job ID** - 118310**Job Views** - 1Roles & Responsibilities The Assistant Chief Concierge manages Concierge team members in order to provide special assistance and information about local area attractions...
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Chief Concierge
2 weeks ago
Singapore Marriott International, Inc Full time**Additional Information** **Job Number**25143427 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore, 247911 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for supporting all aspects of Concierge functions in...
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Concierge Manager
2 weeks ago
Singapore MARINA BAY HOTEL PRIVATE LIMITED Full time**Responsibilities**: - Ensure that Legendary Quality Experience, policies, mission, vision and objectives are followed through - Responsible for the efficiency of Concierge Team which includes Porter and Transportation Services - Handles guests queries/complaints related to Rooms in a prompt and efficient manner, informing the Hotel Duty Manager when...
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Junior Concierge
2 weeks ago
Singapore 365 Parking Full time**Description**: The Junior Concierge organizes and coordinates the Concierge services to ensure that each guest experiences a memorable stay from arrival, during the stay, through to departure, in line with Hilton and hotel policies and procedures during the assigned shift. The Junior Concierge also ensure the smooth operation of the Concierge. **What will...
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In-house Sec
2 weeks ago
Singapore Security Xchange LLP Full time**Job Title** - In-house Sec / Concierge Officer- **Job Type** - Full time**Required Position** - SO**Location** - Central**Nearest MRT** - Somerset**Job Site Type** - Hotel**Shift** - Rotating**Salary** - 1900 - 2900**Pay** - Basic**Payment Rate** - Monthly**Requirements**: **Roles & Responsibilities** 1. To man the Fire Command Centre and expected to know...