Chief Concierge

Chief Concierge Raffles Hotels & Resorts seeks an experienced Chief Concierge to lead and elevate guest experience across the Singapore property. Company Overview Raffles Hotel Singapore is a heritage 5‐Star hotel renowned for its historic luxury, local culture and impeccable service standards. Job Description The Chief Concierge orchestrates seamless...

The Chief Concierge is the orchestrator of seamless arrival, departure, and guest engagement experiences — leading a dynamic team of Concierges, Doormen, Porters, and Chauffeurs in delivering world-class, emotionally resonant service. Rooted in tradition yet attuned to the modern traveler, the Chief Concierge ensures each guest feels deeply welcomed,...

Company DescriptionRaffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors where suites, social spaces,...

Sofitel and its Ambassadors The Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel's luxury, offer clients a highly personalised service. By transforming every detail...

The Chief Concierge is the orchestrator of seamless arrival, departure, and guest engagement experiences - leading a dynamic team of Concierges, Doormen, Porters, and Chauffeurs in delivering world-class, emotionally resonant service. Rooted in tradition yet attuned to the modern traveler, the Chief Concierge ensures each guest feels deeply welcomed,...

**Main Duties and Responsibilities** We are seeking an accomplished and highly service-oriented individual to join us as our Chief Concierge. The incumber will play a critical role in ensuring that our guests’ experience is aligned to our Resorts’ unparalleled standard of excellence, and in doing so, ensuring that their stay is memorable and exceeds...

Roles & Responsibilities Sofitel and its Ambassadors The Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By...

Oversee the Concierge team to ensure the highest quality of service experience to our guests while maintaining smooth operations. Involved in operations and be accountable for the Concierge teams service delivery, provides coaching and advisory to help team members deliver the expected service experience. Actively refine the service standards and SOPs;...

Actively seek verbal feedback from guests and implement actions to improve the guest experience. - Create a warm and welcoming arrival for guests, ensuring that they feel welcome and “at home” upon arrival. - Positively deal with and learn from guests’ complaints and comments with follow-up and feedback to the Chief Concierge/ Duty Manager to follow up...

**Additional Information** **Job Number**24189672 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore, 247911 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for supporting all aspects of Concierge functions in...