Assistant Chief Concierge

6 days ago

Central Singapore IHG Full time

**About us**
At **InterContinental® Hotels & Resorts** our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

Join our team as our **Assistant Chief Concierge** in **InterContinental Singapore Robertson Quay**. You’ll have ambition, talent and obviously, some key skills. Reporting to the Chief Concierge, we’re looking for someone who:
**Your day to day**
The Assistant Chef Concierge is a leadership role, responsible for assisting the Chef Concierge and all Rooms Managers. With the successful ownership and operational execution of the entire Concierge Team and deputizing for Chef Concierge during his/her absence.
- Supervise and direct Concierge and Bell staff and activities. Ensure team members provide guests with prompt service, professional attention, and personal recognition
- Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours, and any other information likely to be of the interest to guests
- Prepares efficient work schedules, arranging holidays and vacations, taking in consideration projected occupancy, and forecast
- Ensure a “welcoming sense of arrival” and demonstrate a “sincere farewell” while also ensuring the lobby, driveway, and Concierge area’s appearance reflect highly on the hotel and Company
- Ensure staff is well trained on systems, security, and service and quality standards in accordance with the Brand Standards
- Manages relationships with suppliers, such as, Limousine Services, Valet Parking, Tour Operators etc. to ensure the standards of the hotel and guest expectations are met and exceeded
- Maintains adequate supply of operational tools, stationery etc.
**What we need from you**
- High School Diploma or equivalent
- Great communication skills. Must speak fluent English and local language with other additional languages preferred
- At least 4 years' experience in an upscale hotel/equivalent environment as a Concierge or related discipline
- At least 1 year experience in a Supervisory position
- Membership of Les Clefs d’Or is preferred but not required.
- Computer literate (excel, word, office)

**What we offer**
In return for your hard work, you can look forward to a highly competitive salary and benefits package - including:

- 5-days work week
- Duty Meal
- Birthday Off
- Learning and Development Opportunities
- Medical Benefit
- Dental/ Optical/ Health Screening Benefit
- Insurance Coverage
- Special Employee rate at all IHG Hotels worldwide

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

Job Reference: EMEAA29630

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