
Airport Lounge General Manager
2 weeks ago
Provides ongoing collaborative hands-on leadership for all aspects of the lounge including team members, third party partnerships, client relationships, and ownership
- Full ownership of all guest requests, service failures, and remedies. Consistently deliver exceptional guest experiences to guests
- Maintains excellent relationships with guests and clients as well as other departments
- Conducts HR functions including recruiting, hiring, progressive counseling and terminations.
- Oversees scheduling, payroll, and team training
- Motivate, coach, mentor and develop frontline (hourly) and management staff
- Ensure full compliance to lounge operating controls, SOP’s, policies, training programs, including all required certifications, procedures, and service standards
- A strong understanding of P&L statements and the ability to foresee potential budget variances and react with impactful strategies
- Manage on-going profitability of the lounge, ensuring cost effectiveness and guest satisfaction targets are exceeded
- Initiate and develop improvement actions plans and carry out costs savings
- Achieve company and client financial targets and goals
- Uphold and elevate high standards regarding health, safety, and cleanliness
- Ensure lounge standards are met including compliance with company food and safety programs
- Report and track maintenance issues within the lounge
- Closely monitor lounge reports daily and make decisions accordingly. Prepare monthly reporting for ownership and other stakeholders
- Ensure all decisions are made in the best interest of the lounge and partnerships.
- Establishes a safe work environment for employees by performing safety audits and inspections, conducting safety-related training, and maintaining on-going communications with employees
- Comply and ensure your team follows airport authority regulations
- Other duties as assigned
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General Manager, Lounges
2 days ago
Singapore AAPC SINGAPORE PTE. LTD. Full timeThe General Manager, Lounges is responsible for the complete operational activity associated with running one of the world's leading lounges located in Singapore Changi Airport. - Develop and deliver lounge operations to budget - Continually grow customer satisfaction ratings - Continual development of service culture programs - Protect lounges under our...
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Dishwasher (Airport Lounge)
2 weeks ago
Singapore RUSH LOGISTICS & SERVICES PTE. LTD. Full time**Key Responsibilities**: - Wash and sanitize dishes, utensils, glassware, kitchen equipment, and other food service items using both manual and machine methods. - Ensure proper loading and unloading of dish racks and operate dishwashing machines safely. - Maintain cleanliness of the dishwashing area, including floors, walls, sinks, and trash areas. -...
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Dishwasher (Airport Lounge)
6 days ago
Singapore RUSH LOGISTICS & SERVICES PTE. LTD. Full timeRoles & ResponsibilitiesKey Responsibilities:Wash and sanitize dishes, utensils, glassware, kitchen equipment, and other food service items using both manual and machine methods. Ensure proper loading and unloading of dish racks and operate dishwashing machines safely. Maintain cleanliness of the dishwashing area, including floors, walls, sinks, and trash...
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Airport Lounge Ambassador
5 days ago
Singapore beBeeCustomerService Full time $2,000 - $3,000Job OverviewThis role involves providing exceptional customer service to guests in a fast-paced airport lounge environment. As a Lounge Assistant, you will be responsible for maintaining a clean and welcoming space, ensuring that all areas are tidy and well-maintained.Main Responsibilities:Ensure tables, chairs, and service areas are clean and tidy at all...
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Lounge Supervisor
2 weeks ago
Singapore PLAZA PREMIUM LOUNGE SINGAPORE PTE. LTD. Full timeAssist Lounge Manager to oversee day-to-day operations to deliver high level of service for our guests consistently - Monitor and ensure quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet company standards - Carry out regular checks of all areas of the lounge, such as food counter, shower room,...
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Lounge Services Manager- Singapore
5 days ago
Singapore Qatar Airways Full timeQatar Airways is pleased to announce an incredibly exciting opportunity to join our Lounges team in Singapore Airport as Lounge Services Manager. Job Purpose: Responsible for managing all specific feature within the respective Lounges; the responsibilities entail management and delivery of a variety of food and beverages services as well as catering to...
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Airport Lounge Ambassador
5 days ago
Singapore beBeeCustomerService Full time $3,200 - $4,800Job SummaryThis is a highly rewarding role that requires excellent communication and interpersonal skills to ensure a seamless customer experience.Key Responsibilities:Customer Service: Provide exceptional service to passengers, handling enquiries, special requests, and complaints in a professional and courteous manner.Lounge Operations: Support lounge...
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Assistant Lounge Manager
2 weeks ago
Singapore PLAZA PREMIUM LOUNGE SINGAPORE PTE. LTD. Full timeLead the Service, F&B and Cleaning teams to operate the Lounge - Oversee day-to-day operations to deliver high level of service for our Guests consistently - Handle administration duties include staff roster and duty assignments - Resolve personnel problems, hire new staff, and evaluate staff performance - Contribute ideas and develop innovative programmes...
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Singapore beBeeCustomer Full time $4,500 - $6,000Flight Service Specialist RoleWe are seeking dedicated and customer-focused professionals to join our team as Flight Service Specialists in a premium airport lounge environment.This is an exceptional opportunity to deliver world-class service at a leading international airport.About the JobThe primary responsibilities of this role include greeting and...
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Lounge Supervisor
4 days ago
Singapore PLAZA PREMIUM LOUNGE SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesJob Responsibilities: • Assist Lounge Manager to oversee day-to-day operations to deliver high level of service for our guests consistently• Monitor and ensure quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet company standards• Carry out regular checks of all...