Lounge Services Manager- Singapore

Qatar Airways is pleased to announce an incredibly exciting opportunity to join our Lounges team in Singapore Airport as Lounge Services Manager.

Job Purpose:
Responsible for managing all specific feature within the respective Lounges; the responsibilities entail management and delivery of a variety of food and beverages services as well as catering to front of house operations withing lounge. Maintain customer service levels and sales through regular reviews of customers preferences in order to ensure that the unit provides quality service to its customers thereby generating substantial revenues for Qatar Airways.

Accountabilities:
Operational
- Manage and ensure work output that meets the agreed standard of quantity, quality cost and time frame to maintain financial viability within the lounge. ensure that the daily functioning of the of the lounge is carried out as assigned by the management.
- Will be required to ensure the following:

- Coordinate necessary activities to ensure efficient and risk-free operation with all areas of the lounge.
- Efficient and effective communication between team members throughout the Lounge operations including internal and external bodies where necessary ensuring that customers do not face any service related issues.
- That the employees follow policy and procedures when dealing with VIPs or elite passengers within the Lounge.
- Effective communication with external and internal stakeholders is maintained, including being accountable for management of outsourced services such as cleaning and Maintenace of the lounges.
- That lounge employees are kept aware of updates and changes regarding company policy.
- Provide solutions to service related issues and problems faced by staff within the lounge ensuring that they are addressed to higher management and resolved with quick turn - around times when necessary.
- Provide analytical and statistical reports to higher management on Lounge usage.
- Provide all lounge services; manage accounts, financial contractual obligations and day to day communication within the lounge, ensuring that service providing by respective parties are within Service Level Agreement between the two companies.
- Providing proper guidance and leadership to employees and service providers ensuring that they adhering to QR policies, procedures and regulations as well as adhering to airport rules and guidelines of the country
- Responsible to generate and increase additional revenue within lounge operations by approaching OneWorld affiliated airlines and other airlines within the terminal and attempt to sell lounge space/access to 3rd party airline passengers during the times when QR flights are not operating.
- Laise with local airport authorities and arrange periodic consultation with them in order to discuss issues and enhance assistance or support from respective authorities.
- Perform other departments duties related to his/her position as directed by the Head of the Department.

Qualifications

Qualifications and Experience:
Without a Degree:

- Grade 7: High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 5 years of job-related experience

OR

With a Degree:

- Grade 5: bachelor’s degree or Equivalent with Minimum 4 years of job-related experience

Preferred
- Bachelor's degree, Customer Service or People Management related.

Job Specific Skills:
Essential
- An understanding of airline lounge services with expertise on food and beverage management.
- Managerial skills -ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills.
- Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.
- Strong Knowledge of Food & Beverage Managment from recognized 5 star background.
- Advance knowledge and understating of hospitality industry premium products and services.
- Good knowledge of airport/airline operations.
- Self
- motivated individual with good leadership skills.
- Service focused/oriented with attention to detail.
- Creative and analytical thinking ability
- Passion for the finest product and services.
- Excellent communication and leadership attitude.
- Sufficient knowledge of current international travel trends.