
General Manager, Lounges
2 days ago
The General Manager, Lounges is responsible for the complete operational activity associated with running one of the world's leading lounges located in Singapore Changi Airport.
- Develop and deliver lounge operations to budget
- Continually grow customer satisfaction ratings
- Continual development of service culture programs
- Protect lounges under our care
- Oversee recruitment and retention of key talent within the department
- Ensure that interactions with our guests (internal or external) are positive, productive and professional
**Qualifications**
- Bachelor’s degree or diploma in Hospitality and Tourism
- Minimum of 8 years of relevant experience in the airline lounge industry
- Strong working knowledge of Microsoft Outlook, Microsoft Office
- Knowledge of labour laws and employment visa requirements in multiple countries
- Strong knowledge of restaurant and lounge service
- Proven cost management ability
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