Assistant Lounge Manager
2 weeks ago
Lead the Service, F&B and Cleaning teams to operate the Lounge
- Oversee day-to-day operations to deliver high level of service for our Guests consistently
- Handle administration duties include staff roster and duty assignments
- Resolve personnel problems, hire new staff, and evaluate staff performance
- Contribute ideas and develop innovative programmes to enhance customer satisfaction
- Prepare various business reports and participate in ad-hoc assignments
- Undertake a busy and fast paced role with varied duties
- Monitor and ensure quality of food, guest services, hygiene, cleanliness and tidiness achieve total customer satisfaction and meet company standards
- Review work procedures and operational problems in order to determine ways to improve the services, performance and safety
- Co-organize and direct staff training programs with the training department, resolve personnel problems, hire new staff, and evaluate employee performance
- Handle and resolve issues or complaints in a professional manner
- Ensure the quality of food, guest services, hygiene, cleanliness and tidiness of the Lounge achieve total customer satisfaction and meet company standards
**Job Requirement**:
- Minimum 8 years in hospitality sector, of which 4 years’ management experience is required
- Experience in working in airport would be an advantage
- Excellent personal presentation and communication skills
- Ability in working under pressure
- Knowledge in Health & Safety regulation
- Well organized with good time management skills
- Strong interpersonal and empathy skills and a friendly personality
- Able to work individually and as part of a team
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