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Client Service Manager

3 weeks ago

Singapore HSBC Full time

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

We are currently seeking a high calibre professional to join our team as a **Client Service Manager.**

**Principal Responsibilities**

HSBC Global Trade and Receivables Finance is one of the largest trade services organisations in the world, offering a comprehensive range of forward-thinking supply chain and traditional trade solutions. It has been repeatedly recognised by the industry’s most prominent publications and associations in numerous awards for its strength in combining innovation and service excellence with end-to-end client solutions.

GTRF serves as a core service provider for Commercial (CMB) and Global Banking & Markets (GBM) clients.

The GTRF Client Service Manager (CSM) is a client-facing role and will deliver globally connected, excellent and market leading service to clients in line with GTRF CS global segmentation model. The jobholder is responsible for managing, owning and handling the transactional needs of assigned clients. He/ she
- Delivers Singapore’s GTRF CS strategy and operating model, aligned with the global GTRF CS target operating model
- Contribute to achieving the overall business objective of revenue growth through revenue retention, reduced sales time on service, proactive management of GTRF service performance and increased clients’ usage of self-serve solutions
- Handle, own and resolve clients’ transactional queries, issues and complaints
- Coordinate with Transaction Services staff, BDMs, RMs and other internal/ external staff for service performance and issues
- Provide transactional trade advisory to assigned clients, Business Development Managers (BDMs) and Relationship Managers (RMs), and provide input to account planning

Requirements

**Requirements**:

- Bachelor’s degree in business, related field
- Knowledge and experience in GTRF products/ processes and client service is essential
- High commitment to service excellence and client relationship management
- A passion for serving clients and managing people
- 5-10 years of experience in GTRF products/ processes and client service
- Strong interpersonal, influencing and communication skills
- Strong multi-tasking and problem solving skills
- Strong relationship-building skills
- CITF certification is highly desirable

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.