IT Support Engineer

**The Firm**:
XTX Markets is a leading algorithmic trading company partnering with counterparties, exchanges and e-trading venues globally to provide liquidity in the Equity, FX, Fixed Income and Commodity markets. We provide consistent liquidity, helping market participants throughout the world obtain the best prices in the various assets classes we cover, regardless of changing market conditions.

At XTX Markets technology is our business and we are a diverse organisation which attracts outstanding talent from across all industry backgrounds. We are focused on teamwork and our people collaborate on all aspects of the business, working openly and with respect for each other, our clients and the market. Our culture is non-hierarchical and one where everyone is valued. We strive for excellence in everything we do.

**The Role**:
The End User Computing group provide and support a technology platform for the humans at the company to use. We are a team of four people.

The scope of our responsibilities is:

- End user computing environment (we support both LINUX and windows workstations for trading, research, and general staff)
- Audio-visual and other building systems
- We exhibit special expertise in automation (predominantly in PowerShell, but also in python)

People working at XTX enjoy a culture of trust, innovation, and scientific rigour. It is a collaborative and friendly environment where people are highly engaged with their work. Our Singapore office is a vibrant, social, and highly productive environment, with a close-knit team working across all business areas. The role will be physically based in our newly refurbished bayfront office.

Example tasks:

- Changing file permissions mastered in UNIX
- Adding, changing, and deleting user accounts
- Fixing an employee’s workstation
- Telephone support (not that we get many support calls)
- Assisting with projects such as Windows OS upgrades.
- Supporting and packaging a range of vendor software
- Debugging remote access VPN tunnels
- Physically deploying new hardware in the office

**Responsibilities**:

- Support staff in their use of computer systems
- Responsible for the daily operation of the JIRA support request system
- Daily maintenance and monitoring of various systems (which include but are not limited to: Active
- directory; Office365 Mail infrastructure; Video conferencing solutions; telephony)
- On/off boarding of staff
- Diagnosis and resolution of operational issues involving windows desktops; windows servers; linux
- workstations; remote access and finance-specific software such as the Bloomberg
- Provision of technical assistance and coordination for the office Mechanical and Electrical systems (s uch as the physical security access system, UPS, gas extinguishant system) - direct operation of these systems is not a requirement, but the ability to manage the vendors who support these systems is.
- Managing technology hardware inventories, procuring additional equipment and licenses as required to refresh and augment the technology in the office

**Essential Attributes**:

- Experience in administrator level access to windows systems (Active directory; Office 365; Azure AD; Windows 10/11; Windows Server)
- PowerShell scripting knowledge.
- Familiarity with the LINUX command line
- Familiarity with basic Cisco networking commands
- PC and server hardware troubleshooting
- Familiarity with Python is advantageous
- Personable and enthusiastic with a genuine desire to enable staff to take full advantage of their IT systems. Able to explain technical concepts and events to non-technical staff members