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Customer Advocacy Manager
2 weeks ago
Please note: This job will be a secondment on the client side.**OVERVIEW**
The Customer Advocacy Manager will **work alongside customer success, across marketing activities and sales **. Align and deliver global customer marketing programs which ensure a delightful experience across the customer journey, promote adoption, awareness, and drive expansion.
**RESPONSIBILITIES**
Customer Advocacy Manager with the focus to:
- Collaborate with customer-facing teams (Customer Success, Marketing, Sales) to identify, cultivate, and secure customer advocates.
- Support execution of programs that engage Ambassadors (customer advocates) that lead to increased knowledge sharing and visibility of in the market.
- Support fulfilment of requests for Ambassadors to act as sales references and promotion in marketing programs.
- Support execution of programs to bring the customer voice to marketing activities and content.
**Must have skills**
- 7 to 10 years in B2B marketing, preferably with experience managing customer advocacy and/or engagement programs.
- Passionate about customer satisfaction and success
- Proven experience in customer & advocacy marketing
- Strategic marketer who is innovative, passionate, fun, and creative
- Excellent cross-functional collaboration skills
- Customer-driven philosophy that enables effective reference capture and nurture; with demonstrated ability to describe business value with clear metrics.
- Proficient project management skills with the ability to manage and track many tasks simultaneously.
- Exceptional communication skills (written, verbal, and presentation)
- Someone who is self-motivated, always looking for ways to take their programs to the next level
**Notes**:
