Customer Relation Assistant

2 weeks ago

Singapore SEATRIUM LIMITED Full time

**Responsibilities**:

- Prepares Dining Cards/Welcome Letters for Superintendents.
- Raises Non Stock Item Requisition Forms
- Raises Goods Gate Passes for courtesy and other items going out of the yard
- Processes Vehicle Permit Passes for Superintendents, surveyors and agents of ships
- Compiles Miscellaneous Expenses Forms for ships, to be passed on to Billing for final pricing up purposes
- Books VIP room and associated costing for other Sembawang companies
- Assists Customer Relations Officer (CRO) in arranging hotel accommodation and transport for Superintendents and guests
- Arranges courtesy to be sent to Guests & Superintendents.
- Arranges the office facilities to be set-up in Superintendents’ offices.
- Arranges the conversion of telephone lines to IDD as and when requested.
- Provides office stationery, overalls, safety shoes for Superintendents.
- Arranges laundry service
- Assists Superintendents with flight ticket bookings and validations, visa extensions and miscellaneous purchases
- Updates weekly and distributes Superintendents’ List to Senior Managers, SRMs, Sales, CR and Marketing personnel.
- Updates bi-weekly and distributes to Senior Managers, SRMs, Sales, CR and Marketing personnel of Entertainment List for Superintendents and guests.
- Updates customers / Superintendents’ profiles in Sembsap1.
- Updates hotel corporate rates.
- Carries out costing for promotional items and VIP room dining
- Records all bookings / orders for hotels, transport, gifts, etc
- Files all documents raised and processed
- Attends places of interest with Superintendents and family, attendance at lunches, dinners, Sundowners and other functions
- Assists CRO in organizing entertainment programmes for in-house Superintendents
- Assists in organizing Customers events and functions

**Requirements**:

- Minimum GCE ‘O’ Level with customer service experience
- Enjoys working and interacting with customers from diverse cultures
- Excellent interpersonal skills. Skills in handling and managing customers’ complaints. Writes and speaks good English. Ability to co-ordinate and organize large events and functions.
- Develop good working contacts with local travel agencies, hotel sales personnel, suppliers, local ship agents etc. Essential to build up good personal relationships with customers.
- 3 years’ customer relations experience.
- Good administrative skills, cheerful disposition, observant and has initiative in anticipating the
- Needs of customers, polite and tactful, flexibility in dealing with diverse personalities, resourceful in solving problem and discreet with proprietary information.

Our Addresses and Working Hours:
**Seatrium Limited**

**(Tuas Boulevard Yard)**

80 Tuas South Boulevard, Singapore 637051

(Islandwide transport provided)

Mon - Thu: 7:30am - 5:15pm

Fri: 7:30am - 4:15pm

Please note that your personal data disclosed to Seatrium Limited and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

  • Customer Relations Assistant

    4 weeks ago

    Singapore SOON THONG CONSTRUCTION PTE. LTD. Full time

    Roles & ResponsibilitiesCustomer Relations Officer (ACRO)Job Summary:We are looking for a proactive and motivated Assistant Customer Relations Officer to support stakeholder engagement and assist in managing communication related to our HDB projects. If you possess good communication skills and are eager to develop your public relations career, we encourage...

  • Assistant Customer Relations Officer

    6 days ago

    Singapore PROGRESSIVE BUILDERS PRIVATE LIMITED Full time

    Roles & ResponsibilitiesJob Description:Assist Customer Relations Officer (CRO) in attending to residents' feedback and complaints. Support arrangement and coordination of site inspections. Draft and send basic replies or messages to residents under CRO guidance. Maintain proper documentation/recording of defects (hardcopy and online submissions). ...

  • Assistant Customer Relation Officer

    2 weeks ago

    Singapore MSR INTERIOR DESIGN PTE. LTD. Full time

    Play an active role in delivering service excellence, enhancing customer satisfaction and provide consistent quality customer service. - Identify and assist with customer's needs to achieve satisfactions - Build and maintain relationship with clients - Perform call back to customer and coordinate follow up actions/service recovery - Send review request to...

  • Customer Relations Officer

    4 days ago

    Singapore ASE EDUCATION GROUP PTE. LTD. Full time

    **Roles & Responsibilities** - Assisting the Customer Service Manager in developing and managing the team to achieve set KPIs and Targets through the delivery of high levels of customer service experience. - Ensure the area of responsibility is well managed and the overall daily operations are well coordinated and smooth. - To develop, manage and maintain...

  • Customer Relations Executive

    1 week ago

    Singapore Parkway Pantai Full time

    The Customer Relations Executive performs customer service duties according to hospital’s standards and supervises and coaches the customer service team. **Key accountabilities**: To cover duties at both Front Office counters at Hospital main lobby and Medical Centre Provide directions and assistance to all internal and external customers by handling...

  • Assistant Customer Relations Supervisor

    1 week ago

    Singapore Singapore Land Group Full time

    6 Raffles Boulevard #03-238 Marina Square, Singapore, Singapore, Singapore - Department - Marketing Communications - A&P/ CRO - Job posted on - May 14, 2025 - Employment type - Permanent - Job Description: - Responsible for daily operations of the information counter, attend to customers enquires and assist with shopping mall’s promotions and...

  • Customer Relations Operations

    2 weeks ago

    Singapore E. MILLENNIUM INVESTMENTS PTE. LTD. Full time

    CUSTOMER RELATIONS OFFICER SALARY : $2400.00 TO $3700.00 WORKING HOURS : MON TO FRI FROM 9AM TO 5.30PM, SAT 10AM TO 5.30PM CONTACT : JOAN T. **CUSTOMER RELATIONS / OPERATIONS 1) Check in/outof guests. (Overtime required) 2) Follow-up on maintenance issues raised 3) Attend to tenant's complaint and action/resolve it 4) Attend to contractor's onsite...

  • Customer Relations Officer

    2 weeks ago

    Singapore E. MILLENNIUM INVESTMENTS PTE. LTD. Full time

    CUSTOMER RELATIONS OFFICER SALARY : $2400.00 TO $3700.00 WORKING HOURS : MON TO FRI FROM 9AM TO 5.30PM. SAT 10AM TO 5.3OPM **Customer Relations / Operations**: - Check in/out of guests. (Overtime required) - Follow up on maintenance issues raised - Attend to tenant’s complaint and action it - Attend to contractors onsite maintenance work - Attend to SP...

  • Customer Relations Officer

    3 days ago

    Singapore HERMILL INVESTMENTS PTE LTD Full time

    Attending to phone and walk-in customer inquiries at the Information Counter - Assisting in the shopping mall promotional activities such as gift redemption, gift vouchers, events, membership, etc. - Handling all other related administrative work as required **Requirements**: - Minimum GCE ‘N’ level - Related experience preferably in the customer...

  • Customer Relations Officer

    3 days ago

    Singapore HERMILL INVESTMENTS PTE LTD Full time

    Job Description - Attending to phone and walk-in customer inquiries at the Information Counter - Assisting in the shopping mall promotional activities such as gift redemption, gift vouchers, events, membership, etc. - Handling all other related administrative work as requiredRequirements: - Minimum GCE ‘N’ level - Related experience preferably in the...