Microsoft 365 Collaboration Specialist, Iits

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

DESIGNATION : Microsoft 365 Collaboration Specialist (SharePoint, Teams, Power Platform), IITS

RESPONSIBILITIES
- This position is for Office of Integrated Information Technology Services (IITS)
- Build and maintain collaborative integrations between Microsoft 365 apps (includes SharePoint Online, Teams, Power Platform)
- Maintain, monitor and ensure optimal operational status of the SharePoint Online and on-premises farms serving the student and staff intranet community.
- Work closely with the business and academic units and assist web content owners with the creation, access control and maintenance of intranet sites within the intranet portals.
- Attend to operational tasks and requests from SharePoint users and admins, ranging from access requests to web development, site migrations, issues/bugs reported and escalate to Microsoft or the appointed SharePoint support vendor as necessary.
- Monitor and maintain operational performance of supported systems and where necessary roll out regular security/system patches to maintain the security and integrity of the systems.
- Understand and implement information security management best practices.
- Using scripts or tools to run and automate reviews of site access permissions, site activities and ensure operations are running based on documented standard operating procedures.

QUALIFICATIONS
- Diploma / Bachelor of Science degree in Computer Science or a related field.
- At least 3 to 6 years of hands-on experience with
- administration and configuration of SharePoint Online and the Microsoft 365 ecosystem
- installation, administration, configuration of SharePoint (2013/2016/2019) environments hosted on premises and on Microsoft Azure.
- Strong technical skills and development experience with
- SharePoint Online enhancements
- Microsoft Forms & the Microsoft Power Platform
- SharePoint, C#/.NET, PowerShell, Active Directory/ADFS, JavaScript/jQuery, HTML5/CSS, XML, AJAX.
- SQL Server 2012 and database management activities relevant to SharePoint/.NET
- Have developed & deployed web parts/features/custom solutions for SharePoint Online and SharePoint on-premises, including using the SP object model, SharePoint Designer, Visual Studio and Workflows.
- Ability to provide guidance to team on recommending the approach, design, and hands-on development of SharePoint web parts, forms, workflows, custom solutions.
- Good understanding of information security best practices & governance for SharePoint,.NET and Microsoft 365 environments
- Able to assess and promote effective use of appropriate tools/solutions for specific user requests
- Able to work well alone as well as in a multi-disciplinary team environment and directly with business lines outside of IT.
- Strong written and communication skills, including the ability to convey complex technical concepts in non-technical terms.
- Provide user training and develop user guides and technical documentation for supported systems, for all phases of systems / projects within area of responsibility.
- Adopt an agile approach to operational and project tasks.

OTHER INFORMATION

**#LI-JN1