Hospitality & Ticketing Coordinator

The Hospitality & Ticketing Coordinator is the central hub for all ticketing operations. You will be responsible for the end-to-end management of the ticketing process for our music events, from initial setup to final reconciliation. This role requires a meticulous and tech-savvy individual who can expertly manage our ticketing platforms, foster strong relationships with our ticketing partners, and provide a premium, white-glove service to our VIP guests.

**Key Responsibilities**

**1. Ticketing Platform & Sales Management**:

- Build, manage, and maintain all events on primary ticketing platforms
- Set up event details, including seating maps, ticket types (General Admission, Reserved Seating, VIP Packages), price scaling, and promotional codes.
- Manage ticket inventory, including holds for artists, sponsors, press, and internal use.
- Monitor sales in real-time, providing regular, detailed reports to management, marketing, and finance teams.
- Troubleshoot and resolve any technical issues related to the ticketing platform or customer purchase journey.
- Oversee the on-sale process, ensuring a smooth and successful launch for the public.

**2. Partner Coordination**:

- Serve as the primary day-to-day point of contact for all third-party ticketing partners and vendors.
- Communicate key event information, on-sale timelines, and marketing assets to partners.
- Collaborate with partners to ensure contractual obligations are met and that our events are accurately represented on their platforms.
- Work with the finance department to ensure timely and accurate sales reconciliation and settlement after each event.

**3. VIP Coordination & Guest Services**:

- Manage the entire VIP ticketing process, from sending private purchase links to fulfilling special requests.
- Act as the dedicated point of contact for VIPs, agents, artist management, and high-profile guests, handling all inquiries with professionalism and discretion.
- Maintain and update the master VIP guest list for each event.
- Coordinate the fulfillment of VIP package elements, such as merchandise, meet & greets, and exclusive access, by liaising with the production and artist liaison teams.
- Ensure a seamless on-site experience for VIPs, from check-in to departure.

**4. On-Site & Administrative Duties**:

- Assist with the management of the on-site box office operations on show days.
- Collaborate with the venue and access control staff to ensure smooth entry for all patrons.
- Handle escalated customer service inquiries related to ticketing.
- Maintain organized records of all ticketing-related documentation, reports, and communications.

**Qualifications & Skills**

**Required**:

- 1-3 years of experience in a ticketing, box office, or event coordination role, preferably within the music or live entertainment industry.
- Proven experience working with major ticketing systems
- Exceptional organizational skills and an impeccable eye for detail.
- Strong communication and interpersonal skills, with the ability to build and maintain professional relationships.
- Proficiency in Microsoft Office Suite, particularly Excel (or Google Sheets) for reporting and data analysis.
- Ability to remain calm and solve problems effectively in a high-pressure, fast-paced environment.
- Willingness to work flexible hours, including evenings, weekends, and holidays as dictated by the event schedule.

**Preferred**:

- Direct experience managing VIP or hospitality programs.
- Familiarity with concert and festival operations.
- Experience in a customer-facing role.
- A genuine passion for live music and a desire to contribute to creating incredible fan experiences.

Pay: $2,118.30 - $3,535.10 per month

**Benefits**:

- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Work from home

Work Location: Remote