Ticketing Coordinator

2 weeks ago

Singapore GATEWAY ARTS LIMITED Full time

We are looking for a highly motivated individual to take on the role of Ticketing Coordinator. Reporting to the Assistant Operations Manager, you will act as the primary source regarding all ticketing matters, and be responsible for the preparation and organization of ticketing materials and administrative support. You will be a vital part of the Operations team to ensure smooth box office operations.

If you have a proven track record in ticketing for the arts and/or entertainment industry, a strong passion for the arts, and would like to play a part in developing Singapore’s arts landscape, we welcome you to join us for a challenging and fulfilling career.

**Duties & Responsibilities**:

- Responsible for following up, processing and managing tickets for donors, partners, sponsors, groups, schools, cast, crew, creatives, management and staff
- Assist in ticket inventory management to maximise ticket sales
- Handle the allotment of internal orders, sponsors fulfilment and ticket distribution
- Assist in processing tickets and liaising with internal and external stakeholders
- Assist in corporate and schools bookings
- Liaise with school representative to organise arrival and dismissal of students on show days
- Coordinate with ticketing agent to manage door sales
- Work closely with venue front-of-house manager to deliver a smooth audience experience
- Handle and resolve audience enquiries/ feedback on the ground
- Provide general assistance and admin support to the Assistant Operations Manager
- Undertake other related ad-hoc tasks as assigned

**Requirements**:

- Diploma in Arts Management, Events Management, Marketing or related discipline
- At least 2 years of experience in the arts, events or hospitality industry; prior experience in arts and/or events ticketing preferred
- Experience in completion of detailed documentation in a time sensitive environment
- Excellent interpersonal and effective communication skills
- Helpful, matured and meticulous with a friendly disposition
- Able to work under pressure, quick thinker and solutions driven
- Flexibility with regards to working days and hours (able to work on weekends, Eve of Public Holidays and Public Holidays, as required)
- Proficient in spoken and written English with strong writing and proofreading skills

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