Ticketing Host/lead Ticketing Host

4 days ago

Singapore MOUNT FABER LEISURE GROUP PTE. LTD. Full time

**Job Description**:
We are looking for a passionate sales
- and guest-oriented individual to perform daily ticketing operations and provide quality guest services to our Sentosa guests.

**Duties and Responsibilities**
- Ticket Sales - in-charge of daily ticketing operations, Sentosa-owned/managed attractions and southern islands. Ensure adherence to cash control procedures and safeguard all revenue collection, float money and tickets.
- Housekeeping - ensure working environment and facilities are in working order and guest-oriented.
- Assigned Zone areas - ensure efficient working environment, good housekeeping and facilities are in working order and guest-oriented. Ensure daily deployment of resources (employees and facilities) are sufficient to ensure quality guest services.
- Plan and schedule monthly duty roster and constantly monitor and adjust accordingly to changes in requirements.
- Prepare time and overtime reports for both monthly
- and hourly-rated staff.
- Ensure staff are updated on current promotions, events, happenings in Sentosa and adhere to performance standards
- Handle feedback and problems promptly and make immediate decisions for service recovery
- Report all incidents to immediate supervisor
- Complete any other duties as assigned

**Job Requirements**
- Minimum GCE ‘N’ Level
- Experience in ticketing / retail sales or tourism / hospitality-related industries will be of advantage
- Good communication skills and sales-driven
- Fluent in English. Knowledge in other language will be of advantage (to liaise with guests coming from all part of the world)
- Customer
- and guest-centric
- Eye for detail to ensure a good guest experience
- Confident in handling cash
- Able to work on shifts, weekends and public holidays

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