Retail & Ticketing Host - D04 Harbourfront,Telok Blangah, Sentosa Island, SG

2 weeks ago

Singapore SKYLINE LUGE SINGAPORE COMPANY PTE. LTD. Full time
Roles & Responsibilities

Purpose:

To ensure effective and accurate management of ticketing services and retail area, maintaining highest level of customer care at all times. The Ticketing and Retail Host works in rotation and will at anyone point be responsible for the following function.

Description of Job:

1. The Retail & Ticketing Host is responsible for delivering highest level of care and quality interaction with guests.

  1. Adhere to Skyline Luge Service Standard Charter at all times
  2. Ensure the needs of the guests are given priority over all other activities.
  3. Pro-actively attend to guests at any point of the of their journey in the view to deliver positive interactions through 1on1 attention
  4. Welcome guests and check validity of ticket from guest that have purchase online
  5. Provide any additional information that will be deemed pertinent for the rest of their experience
  6. Should issue with guest arise, involve Teams Leader or Supervisor immediately

2. The Retail & Ticketing Host is responsible for Pre-Opening/End of Day task of the ticketing and retail space

  1. Perform pre-opening checks and end of day tasks as per SOP or as directed by the Duty Manager, Team Leader or Supervisor when required
  2. Luge merchandise displayed on the retail shelving prior to opening the site.
  3. Ensure all areas within Luge premises are always clean and tidy (pick up rubbish and clean bins etc… as and when needed throughout the day)

3. The Retail & Ticketing Host is responsible for ticket sales and redemption of 3rd party tickets

  1. Ensure guests are providing with the correct information with regards to ticket options and packages to help them make their choice
  2. Advise guests of appropriate conditions of participation and Code of Conduct
  3. Ensure guests meet the height requirements to ride the Luge and Skyride.
  4. Ensure upselling opportunities are optimised
  5. Perform issuance of tickets timely and correctly
  6. Provide timely and accurate information to guests with regards to waiting time as and when it is appropriate
  7. Manage and operate POS system till adequately at all times
  8. Ensure correct product are keyed in the POS system correctly

4. The Retail & Ticketing Host is responsible for supporting guests with Photo & Merchandise purchase

  1. Support guest in accessing their entire set of photo/video
  2. Ensure F&B and Merchandise items are replenished throughout the day as and when its required
  3. Ensure upselling opportunities are optimised
  4. In case of incident on Luge tracks or Skyride, contact Ride Manager on duty before report to BCA. Ensure that accurate records and documentations is maintained.

5. Others tasks the Retail & Ticketing Host is responsible for includes:

  1. Ensuring guest feedback questionnaire on-site are being filled-in adequately and in large enough numbers.
  2. Ensuring good flow to helmets available for guests, especially at busy times.
  3. Ensuring the site presentation are always well maintained and litter free by changing the bins when require.

We regret only shortlisted candidates will be contacted.

Tell employers what skills you have

Charter
Upselling
Customer Service Delivery
Ticketing
Customer Care
Administration
Adaptability
Ticket Sales
Team Leader
Customer Service Experience

  • Massage Therapist

    2 days ago

    Singapore TELOK BLANGAH FOOT REFLEXOLOGY Full time

    telok blangah foot reflexology address: blk 45 telok blangah driver #01-163 singapore 100045 protion:massage therapist salary :$2500-$3500 0ne month 4 day off, one year annual leave 7day medical leave 14day If you want come ,you can call me call:85569488 all welcome to jiont as big fiamly！

  • Ticketing Host/lead Ticketing Host

    4 days ago

    Singapore MOUNT FABER LEISURE GROUP PTE. LTD. Full time

    **Job Description**: We are looking for a passionate sales - and guest-oriented individual to perform daily ticketing operations and provide quality guest services to our Sentosa guests. **Duties and Responsibilities** - Ticket Sales - in-charge of daily ticketing operations, Sentosa-owned/managed attractions and southern islands. Ensure adherence to cash...

  • Retail & Ticketing Host

    7 days ago

    Singapore SKYLINE LUGE SINGAPORE COMPANY PTE. LTD. Full time

    Purpose: To ensure effective and accurate management of ticketing services and retail area, maintaining highest level of customer care at all times. The Ticketing and Retail Host works in rotation and will at anyone point be responsible for the following function. Description of Job: 1. The Retail & Ticketing Host is responsible for delivering highest level...

  • Tcm Masseur

    7 days ago

    Singapore EASTERN HEALING TCM CLINIC (TELOK BLANGAH) PTE. LTD. Full time

    We are a TCM clinic based in Telok Blangah with 16 years of history. The name of our clinic is Eastern Healing and the founding Physician is Dr. Ong Swee Ling. Our practice specializes in care for eczema, psoriasis, hives, shingles, acne, pimples, rosacea, seborrheic dermatitis and hair loss. We are looking for masseur to provide body massage for the...

  • Senior / Guest Service Executive - D04 Harbourfront,Telok Blangah, Sentosa Island, SG

    3 weeks ago

    Singapore VILLAGE HOTEL SENTOSA Full time

    Roles & ResponsibilitiesJob ExpectationsCollaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries. Understanding the guests' preferences to ensure that services offered meet their needs. Stay well-informed...

  • Internship- Aac- Telok Blangah Rise

    9 hours ago

    Singapore NTUC Health Full time

    COMPANY DESCRIPTION **NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the...

  • Part Time Guest Services Host

    7 days ago

    Singapore MERLIN ENTERTAINMENTS SINGAPORE PTE. LTD. Full time

    **Could you be the STAR we are looking for?** Madame Tussauds is a world-famous wax attraction located on Sentosa. Where else can you interact with A-List celebrities, sporting legends, political heavyweights, and historical icons? Our wax figures are only half the story. It's the people who work here that really make our experience come alive, and every...

  • Operations Assistant

    2 days ago

    Singapore ML CONSULTING PTE LTD Full time

    1 year exp **Roles & Responsibilities** **Responsibilities & Requirements** - Manage the IT & Wellness Centre - Registration of Facilities such as BBQ Pits and Futsal Court - Assist with fee collections for Events, Courses and Facilities - Update notice boards - Engagement with public on general enquiries - Basic Computer literacy i.e able to use Microsoft...

  • Guest Services Host

    1 week ago

    Singapore Merlin Entertainments Full time

    **Guest Services Host (Full Time Contract)**: - Location Name Singapore - Job Locations SG-Singapore - Job ID - 2024-4447 - Employment Type - Salaried - Offer/Contract Type - No End Date - Location (Country-State-City) - SG-Singapore **What you'll bring to the team**: **Qualifications & Experience**: **Could you be the STAR we are looking for?** Madame...

  • Full Time Petrol Pump Attendant

    2 hours ago

    Singapore WORKLE PTE. LTD. Full time

    Overview Full Time Position Available!AM & PM Shift: 7am - 3pm & 3pm - 11pm Location: Telok Blangah Basic: $1,700NO EXPERIENCE REQUIRED We're looking for Cashier & Pump attendant. NO Experience required as training provided. Can work near to your place !Job scope Help customer top up diesel and gas for their vehicle Handle customers' enquiries...