Client Services Manager
1 day ago
**Company Description**
Are you ready to accelerate your career? Join Cielo as a **Client Services Manager **A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success
Cielo is a brand that reflects our big idea - that talent is rising - and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.
Cielo is the world’s leading strategic Recruitment Process Outsourcing (RPO) partner. The industry has verified Cielo’s reputation for executing innovative solutions that provide business impact through numerous awards and recognitions, including its annual leadership position on the HRO Today RPO Baker’s Dozen listing, Peak Matrix Leader placement by Everest Group and Industry Leader designation by NelsonHall.
- ** Language Requirement**: English
- ** Location Requirement**: Singapore
- ** Work setup**: Hybrid
- ** Sector**: Technology
The **Client Services Manager (CSM)** is responsible for leading a team of recruiters to deliver a best-in-class service to clients across one or more client accounts, building trust and strong relationships with key client contacts to achieve the talent acquisition partnership goals.
**Duties and Responsibilities**:
- Lead a high performing team to provide high quality services focused on exceeding the expectations of clients.
- Set clear performance standards and goals for the team. Assess progress against goals and performance standards, proactively address gaps.
- Provide leadership and coaching to direct reports.
- Establish regular communications with direct reports through 1-1 meetings, team meetings with established agendas or other regular touch points. Provide in the moment feedback.
- Complete performance management processes, including providing feedback and proactively addressing gaps.
- Provide leadership to the team by earning trust, motivating and inspiring great performance while fostering a positive inclusive environment that encourages collaboration and learning.
- Showcase an extremely high level of understanding and becomes fully engrained in the client organization including building strong relationships with key stakeholders, organizational structure.
- Partner with internal Cielo teams and client leaders to ensure successful implementation of new clients.
- Directly works with Recruiters and hiring leaders to foster relationships and build trust.
- Participate in client meetings, sharing updates and data. Discuss gaps in service delivery with proactive plans to address and remediate.
- Support recruitment process needs of clients.
- Leverage shared delivery resources effectively.
- Maximize the use of Cielo resources to meet goals.
- Responsible for Cielo-specific metric reports and P&L management
- Drive standardization, continuous improvement and consistency of processes and procedures.
- Effectively work as part of the Cielo Client Services Management team to share best practices and drive organizational initiatives.
- Other duties as assigned.
**Supervisory Responsibilities**
The Client Services Manager will lead a team of Recruiters, providing guidance, conducting performance reviews, and supporting professional growth.
**Qualifications** Position Requirement**
**Experience**:
- ** At least 3 years of experience coaching peers or managing a team.**:
- Prior experience in a results-oriented TA role in talent acquisition or human resources.
- Experience working in Technology sector.
**Education**:
- Bachelor’s degree in business, management, human resources, or related field, preferred
**Additional Information**
All your information will be kept confidential according to EEO guidelines.
-
Case Manager, Senior Executive to AVP
1 week ago
Singapore Private Client Services Full timeAssist the sales team with sales development and implementation in achieving their business objectives. Submit and liaise applications with insurers. Assist in proper documentation and maintenance of each application. Be familiar with insurance products/services and banks' credit procedures. Perform administrative tasks, such as organizing medical...
-
Client Service Manager
2 days ago
Singapore TELE-CENTRE SERVICES PTE LTD Full timeKey Roles and ResponsibilitiesWe seek an experienced sales and relationship management professional to oversee client interactions, ensuring all performance metrics meet or exceed client expectations. The ideal candidate will contribute to business growth by developing sales strategies among existing client accounts, including upselling and cross-selling our...
-
Client Service Manager
2 weeks ago
Singapore TELE-CENTRE SERVICES PTE LTD Full timeResponsible for the management of sales and relationships with particular clients by ensuring that all KPIs and operation requirements meet or exceed the expectation of clients. He or she is expected to assist in business development activities by generating sales among client accounts, such as upselling and cross-selling our service offerings. He or she is...
-
Client Service Manager
4 days ago
Singapore TELE-CENTRE SERVICES PTE LTD Full timeJob SummaryThis role is responsible for managing sales and relationships with clients, ensuring that all KPIs and operation requirements meet or exceed client expectations. The ideal candidate will assist in business development activities, generate sales among client accounts, and develop long-term relationships with client accounts.Key Responsibilities:Own...
-
Client Service Manager
5 days ago
Singapore TELE-CENTRE SERVICES PTE LTD Full timeRoles & ResponsibilitiesResponsible for the management of sales and relationships with particular clients by ensuring that all KPIs and operation requirements meet or exceed the expectation of clients. He or she is expected to assist in business development activities by generating sales among client accounts, such as upselling and cross-selling our service...
-
Client Service Manager
5 days ago
Singapore TELE-CENTRE SERVICES PTE LTD Full timeRoles & ResponsibilitiesResponsible for the management of sales and relationships with particular clients by ensuring that all KPIs and operation requirements meet or exceed the expectation of clients. He or she is expected to assist in business development activities by generating sales among client accounts, such as upselling and cross-selling our service...
-
Client Service Specialist
1 week ago
Singapore Stafflink Services Full timeJob Description Company transport pick up from Woodlands, Yishun, Ang Mo Kio, Sengkang, Pasir Ris, and Tampines Excellent training will be provided and great career development opportunities Our client is one of the largest healthcare services groups in Asia. They provide world-class distribution, digital and commercial services to support the growing...
-
Customer Service
3 days ago
Singapore MLS LOGISTIC SERVICES PTE. LTD. Full timeThis role mainly responsible for all operational activities in relation to the client and customer accounts. Being the focal point of contact internally and externally for all account related matters and managing a team customer service; providing guidance and support to ensure quality service is being provided to the customers and key clients. Job...
-
Client Services Manager
2 weeks ago
Singapore NITYO INFOTECH SERVICES PTE. LTD. Full timePlay an advisory role on client engagements - Where necessary, help structure and present recommendations to senior leadership for approval - As appropriate, play an active role in new client acquisition and new business presentations. - Drive the discussion and development of quarterly & annual business review for key brands. - Provide methodological...
-
Client Service
3 days ago
Singapore VICTOR BUCK SERVICES ASIA PTE. LTD. Full time**Detailed functions**: **Client Relationship** - Acts as a link with the clients and the providers - Takes ownership of a number of pre-defined clients - Receives all clients services and change requests and ensures timely dispatch to the relevant departments - Liaises with internal departments to ensure the requests are carried through respecting...