Client Service Manager
3 days ago
Responsible for the management of sales and relationships with particular clients by ensuring that all KPIs and operation requirements meet or exceed the expectation of clients. He or she is expected to assist in business development activities by generating sales among client accounts, such as upselling and cross-selling our service offerings. He or she is to develop and maintain long-term relationships with client accounts.
Job Description:
- Own and take charge of entire assigned project and collaborate with business partners closely on all issues and reviews related to the outsourced campaigns/projects
- Accountable for contractual and internal KPIs and manage performance of assigned teams
- Involved in soft launches & pilot runs for all assigned projects and ensure smooth operations of call products and/or services
- Develop and implement annual marketing plans and sales strategies
- Secure new business and grow existing accounts
- Gaining a clear understanding of customers' businesses and requirements
- Making accurate, rapid cost calculations and providing customers with quotations and proposals
- To work closely with Operations members for projects and tenders
- Identify area for service improvements and makes recommendation to the management team
- Other ad hoc duties as assigned
Requirements:
- At least a degree with minimum five (5) years of experience in Contact Centre industry and handling government projects in an operational or project management capacity
- COPC (Customer Operations Performance Centre) certification or equivalent is preferred
- Sound knowledge in contact centre operations, telephony/IT systems and contractual terms
- Proficient in Microsoft tools and preparing of management reports
If you're enthusiastic and ready to make a positive impact on our customers, we want to hear from you Join our team and be part of an exciting customer care experience.
Interested candidates may email us at recruit@haileck.com
**We regret that only shortlisted candidates will be notified.
Tell employers what skills you haveCRM
Coaching
Mentoring
Leadership
Customer Experience
Airline Reservations
Ability To Work Independently
Interpersonal Skills
Customer Care
MS Office
Pressure
Statistics
Customer Service
Call Center
-
Client Servicing Manager
3 weeks ago
Singapore AMBITION GROUP SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesOur client, a leading financing platform company is looking for a Client Servicing Manager to join their team.Key Responsibilities: -Manage existing client relationships to achieve monthly loan disbursement targets. Utilize the firm's client engagement technology tools to ensure completion and tracking of calls to existing clients. ...
-
Client Services Manager
3 days ago
Singapore ATLAS SERVICES GROUP SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesAs a Client Services Manager you will play a key role in maintaining and enhancing relationships with our clients, ensuring the successful implementation and ongoing use of our software solutions. This role requires a client-focused individual with excellent communication, problem-solving, and project management skills who can work...
-
Client Service Manager
7 days ago
Singapore STANDARD CHARTERED BANK (SINGAPORE) LIMITED Full timeRoles & ResponsibilitiesJOB SUMMARYThe role's principal responsibility is to actively manage and maintain a strong level of satisfaction among the most important clients within Financing & Securities Services (FSS) globally. The client base includes some of the largest global financial institutions which have extremely exacting standards...
-
Client Service Manager
7 days ago
Singapore STANDARD CHARTERED BANK (SINGAPORE) LIMITED Full timeRoles & ResponsibilitiesJob SummaryAs a Client Service Manager, You would be responsible for delivering excellent client experience to our Premier cash Corporate clients with various opportunities to participate in projects to elevate client experience or improve processesAbout our Client Servicing TeamIf you're motivated by providing outstanding service to...
-
Client Service Manager
3 weeks ago
Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full timeRoles & Responsibilities COMPANY DESCRIPTION We are an ISO-certified full-service consumer research consultancy with proven local expertise. For thirty years now, we have helped some of Singapore's best-known brands and government agencies discover deeper insights into their consumers. From advanced analytics to qualitative exploration, our research...
-
Client Servicing
3 weeks ago
Singapore TAURUS WEALTH ADVISORS PTE. LTD. Full timeRoles & ResponsibilitiesJob Description & RequirementsWe are a leading multi-family office headquartered in Singapore which provides our clients with Wealth Advisory and Asset Management services and a full suite of wealth management solutions.We are now seeking a highly driven and dynamic individual to join our Client Servicing team. The role offers the...
-
Client Service
3 weeks ago
Singapore SCREED PROJECTS PTE. LTD. Full timeRoles & ResponsibilitiesAre you someone who thrives on building meaningful relationships with clients while managing the behind-the-scenes processes that keep things running smoothly? Do you enjoy balancing customer care with procurement and operational responsibilities? If so, we have the perfect opportunity for youAt Screed, Singapore's go-to online...
-
client services executive
3 weeks ago
Singapore INCALL SYSTEMS PTE LTD Full timeRoles & ResponsibilitiesPosition Overview:As a Client Services Executive, you will serve as the primary point of contact for our clients, ensuring their needs are met with the highest level of satisfaction.Your role will involve managing client accounts, addressing inquiries and issues, and working closely with operations internal teams to deliver...
-
Business Client Service Manager
3 weeks ago
Singapore LMA RECRUITMENT SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesJoin a leading global trading technology provider, where innovation thrives in a dynamic and collaborative environment, allowing your skills to excel. As a Business Client Services Manager, You will assist clients throughout the Asia Pacific region, providing a seamless onboarding experience and delivering exceptional support at every...
-
CLIENT SERVICES EXECUTIVE
3 weeks ago
Singapore INCALL SYSTEMS PTE LTD Full timeRoles & ResponsibilitiesPosition Overview:As a Client Services Executive, you will serve as the primary point of contact for our clients, ensuring their needs are met with the highest level of satisfaction.Your role will involve managing client accounts, addressing inquiries and issues, and working closely with operations internal teams to deliver...
-
Client Service Executive
2 weeks ago
Singapore OPENRICE SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesAs a Client Service Executive, you will play a pivotal role in maintaining and enhancing our relationships with clients. You will be responsible for ensuring client satisfaction, addressing inquiries, and providing support to ensure their success on our platform.Key Responsibilities:Serve as the primary point of contact for clients,...
-
Client Services Executive
2 weeks ago
Singapore CRYOVIVA SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesThe responsibilities of this role include making client calls and conducting necessary follow-ups. Additionally, the position involves coordinating with the logistics and sales teams to arrange kit deliveries and manage the client database. It also includes updating and maintaining spare kits at collection sites and monitoring...
-
Client Service Specialist
2 weeks ago
Singapore RECRUIT EXPRESS PTE LTD Full timeRoles & ResponsibilitiesJob Description:1. Business & Operations PerformanceRepresent the company and co-lead with the Program Manager, the Business and Operations reviews with the clients, working with clients to work on new project initiatives and address any gaps in the operations performance.2. Customer ServiceWork closely with other internal...
-
Client Service Officer
3 weeks ago
Singapore DADACONSULTANTS PTE. LTD. Full timeRoles & ResponsibilitiesOur client is a well known bank in SingaporeKey Responsibilities:Provide administrative and client service support to Relationship Managers (RMs) serving Private Banking clients Respond to client inquiries, resolve issues, and fulfill requests Monitor client account transactions and activities Assist RMs in delivering financial...
-
Client Service Lead
3 weeks ago
Singapore ARCBLUE SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesAre you a strategic thinker with a passion for digital advertising and client success? Do you have a proven track record of driving revenue growth, leading high-performing teams, and building strong client relationships? If so, we are looking for a Client Services Lead to join our client in SingaporeJob DescriptionOur client is a...
-
Client Services Executive
3 days ago
Singapore ERP21 PTE LTD Full timeRoles & ResponsibilitiesRole Summary:A highly motivated Client Services Executive, positioned within the Client Service team, with the responsibilities that include managing and growing key client accounts, and ensuring success for both the clients and the company. You will oversee an array of turnkey creative projects such as branding, campaign planning and...
-
Client Servicing Operations
3 weeks ago
Singapore EMPOWER PARTNERS SEARCH PTE. LTD. Full timeRoles & ResponsibilitiesJob Opportunity: Client Servicing OperationsCorporate Level: Senior OfficerSector: Leading Wholesale BankLocation: SingaporeOur client, a leading wholesale bank is seeking a qualified Client Operations to join their teamKey ResponsibilitiesProcessing: Responsible for the processing of payments, cash management, remittance and...
-
VP of Client Service Management
4 days ago
Singapore DBS Bank Limited Full timeBusiness Function DBS' Private Banking offers a one-stop, full-service touch-point for total banking requirements and provides the highest level of personalised banking. We have a team of dedicated, experienced investment advisors who identify opportunities in the various asset classes and employ the best strategies and product vehicles to cater to each...
-
Client Servicing Executive
3 weeks ago
Singapore CRESTBRICK PTE. LTD. Full timeRoles & ResponsibilitiesCLIENT SERVICE ADVISORS (PROPERTY MARKET)Who Are We?We are a real estate servicing firm established in 2019 in Singapore, that focuses on serving clients who wish to grow their wealth through property investments. What sets us apart from traditional property agencies as we are run by investors, for investors. Our services go beyond...
-
Client Service Director, Fund Services
3 days ago
Singapore TMF SINGAPORE H PTE. LTD. Full timeRoles & ResponsibilitiesAbout TMFTMF Group is a global business provider that helps global companies expand and invest seamlessly across international borders. Its experienced accountants and legal, HR and payroll professionals are located around the world, helping clients to operate their corporate structures, finance vehicles and investments in different...