Technology Manager

1 week ago


Singapore TOSS-EX PTE. LTD. Full time

**Responsibilities**:

- Manage day-to-day operations of Global Service Desk, Field Services, and IT asset management with proactive service level management across an organization with a user base of over 5,000 users to ensure that service level targets are met in accordance with SLAs
- Build, motivate and manage a high-performance team by communicating job expectations, planning, monitoring, coaching and appraising job results, including coaching of staff
- Support the delivery of End User Technology projects (e.g., Workplace technology, Office productivity and Smart IT initiatives)
- Creates training materials, on a range of IT topics and services via technology. These materials will be posted to relevant sites (portals) for the benefit of the entire user community
- Guidance in managing the overall asset life-cycle process
- Lead in the End User support process & policy standards to ensure high quality and cost-efficient delivery of the services

**Requirements**:

- Bachelor’s Degree in Computer Engineering / Computer Science, or Information Technology related courses
- At least 5 years of relevant work experience in a large global end user environment preferred
- Leadership experience in providing Service Desk and Field Service support in a global end user environment
- Knowledge in ITIL and Microsoft Suite (O365) technology preferred
- Experience in driving the adoption of workplace technology on a global scale
- Excellent project management, analytical, and organizational skills
- Innovative thinking with a mindset geared towards service quality and improvement
- Customer-focused with excellent verbal, written and interpersonal skills
- Team management experience in outsourcing/third-party vendor support
- Independent with strong problem solver and able to multi-task



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