Technology Solutions Manager
1 week ago
New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world.
About the RoleThe Unified Communications Services Manager will lead the mid-market Unified Communications (UC) function and employees aligning with the division's business strategy.
Key Responsibilities Include:
- Managing the provision of service and support activities ensuring client satisfaction, service levels, performance targets and financial objectives are met, while an optimal allocation of resources to workload and a high level of team morale is maintained.
- Oversee daily operations, provide performance feedback, manage recruitment, and support professional development.
- Lead efforts to enhance client experience, collaborate with sales, and ensure service delivery meets standards.
- Evaluate and improve processes, manage risks, and drive continuous improvement in service delivery.
- Align operations with organizational goals, provide reports, and support project management teams.
- Manage vendor relationships, develop the UC solution roadmap, and set pricing strategies for products and services.
To be successful in this role, you must have:
- 5+ years leadership experience
- Strong technical background and experience with escalations
- Forecasting and budgeting management experience
- Proven track record in the IT industry
- Demonstrated ability in managing a geographically dispersed team and delivering excellent technical client service
- Demonstrated ability in leading others in the achievement of business targets
- Demonstrated ability to develop and successfully implement efficiency strategies
- Wide experience in the management of clients, ideally in an enterprise environment
- Be able to ensure adherence to systems management philosophies required to manage an enterprise environment, e.g., ITIL
New Era Technology promotes a culture of continued development, both personal and professional. As a team member, you will receive competitive benefits, industry training, and certifications.
We are team-oriented and have a positive environment filled with incredible staff, who have a genuine passion for providing the best service to our clients worldwide.
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