Sales Ninja

2 weeks ago

Singapore EPROM DATA SYSTEMS PTE LTD Full time

Eprom Data Systems Pte Ltd (EDS) is a Singapore-based SME IT consulting and solutions provider with over 20 years of industry background dealing with cybersecurity, cloud, hybrid computing and managed services.

As part of our strategy, EDS expanded into ecommerce and omni-channel solutions to serve the corporate sector through our initiative in Strategic Business Unit (SBU).

**Sales Ninja (Ecommerce)
Job Requirement
- ITE, Diploma in any discipline
- One to two years of working experience. Interest in IT, consumer electronics are advantageous
- Comfortable with using technologies, social media platforms
- Experience in emarketplaces such as Shopee, Lazada, Amazon.sg advantageous
- Maintain and update of records, where necessary
- Attend to sales dispute from buyers, platform operators or third parties and ensure adherence to proper procedures throughout the sales lifecycle
- Neat and tidy in sales process and administration flow
- Possesses good work ethics and teamwork
- Enjoys communication
- Ability to initiate conversation
- Minimal travelling may be needed

**Job Description**:

- Manage online chat lifecycle, respond and attend to enquiries from various communication channels
- Conduct outbound and handle inbound calls
- Support senior Account or Sales Executive, Manager
- Handles process when purchase orders arrive, liaise with internal team-mates
- Synch up with customers to update where necessary
- Support and follow-up in sales process
- Work towards pre-defined KPIs

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