Sr. Manager, Customer Success

**Sr. Customer Success Manager (Singapore) AdTech Experience Required**

**Position Overview**

**What will you do?**
- Present Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (“SSPs”), demand-side platforms (“DSPs”), ad exchanges, agencies and publishers
- Maintain awareness of client needs and opportunities for expansion
- Understand competitive landscape, new industry developments and standards
- Drive positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
- DriveEnsure Pixalate product adoption, client satisfaction and account health
- Be recognized as a consultant or business extension to client organization

**What do you need to know?**
- Programmatic digital advertising sufficiently well to communicate client requests to Pixalate’s technical teams
- Deep understanding of Ad servers/exchanges/DSPs/SSPs and the role of each in the digital advertising ecosystem
- Differences and similarities among digital advertising channels (e.g., display, mobile web, in-app mobile and OTT/CTV)
- Invalid traffic (IVT) and viewability in the context of digital advertising

**What skills, education and experience should you possess?**
- BA/BS degree in technical, business or other related field (or equivalent experience)
- 4+ years experience in client-facing customer success, technical account management and/or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks or other digital advertising technology vendors
- Excellent time management and organizational skills
- Ability to maintain poise under stress, especially when resolving time-sensitive issues
- Understanding of ad-tech ecosystem terminology and ad operations tools and practices (e.g., campaign optimization, javascript, tagging, cookie, macros and platforms)
- Highly skilled in MSFT Excel (e.g., pivot tables and graphs) and Salesforce (e.g., reporting and dashboards); and familiar with Google Drive (i.e., Docs, Sheets and Slides) and Jira (or comparable issue tracking systems)
- Ability to manage/influence professionally and effectively through persuasion, negotiation, and consensus building
- Data-driven, analytical and process-oriented
- Excellent written and verbal communication / presentation skills
- Self-starter capable of thriving in a startup environment
- Demonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environment
- English & Chinese / Japanese speaking a requirement

**What will you oversee?**
- Onboarding
- Training
- Customer Support
- Business Reviews and Reporting
- Subscription Renewals / Cross-sells / Up-sells
- Account health assessments
- Advocacy

**Would you like working at Pixalate?**
- Everyone’s a data addict and an analytical thinker
- Titles don’t mean much; you attain respect by producing results
- We appreciate small, highly-productive teams
- We hold a fearless attitude in high esteem
- We worship bold ideas
- Chess players do well
- We revere collaboration, collaboration, collaboration

**What perks do we have to offer?**
- We focus on doing things differently and challenge each other to be the best we can be, offering our employees:

- Experienced leadership and founding team
- Casual environment
- Fully Remote Work (yes, we mean it - you will never have to sit in traffic anymore)
- High performing team that wants to win and have fun doing it
- Extremely competitive compensation
- Opportunity for advancement (Pixalate will be what you make it)

**What does the media say about us?**
- Pixalate expands its MRC Accreditations:

- Pixalate launches Video Seller Trust Index:

- Pixalate discovers a sophisticated mobile app fraud:

- For the most current news stories about Pixalate:
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