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L1 Support Engineer

3 weeks ago

Singapore Thatz International Pte Ltd Full time

**Join Our Team at**_**Thatz International Pte Ltd**_

Are you ready to embrace the new opportunities in the ever-evolving landscape of technology? At _**Thatz International Pte Ltd**_, we are committed to identifying exceptional talents to drive the growth of our Next-Generation digital solutions and services in the new norm. If you're passionate about leveraging technology to make a difference, we want to hear from you

Our **CORE VALUES**:

- Integrity
- System
- Consistency
- Forward Looking
- Humanity, and
- Environmental Friendly

**L1 Support Engineer**

**Work Location**: Central, Singapore

**About the Role**:
**Primary Responsibilities**:

- Serve as the first point of contact for all IT-related issues, including hardware, software, and connectivity problems.
- Troubleshoot and resolve issues raised by end-users (EU) in a timely and effective manner.
- Document and escalate complex technical issues to higher support tiers when necessary.
- Assist with basic Azure cloud platform administration, including user management and resource monitoring.
- Provide basic support for ARUBA Access Points and Fortinet Firewalls, including monitoring, configuration, and troubleshooting.
- Collaborate with senior network engineers to address advanced network issues.
- Conduct routine checks on IT systems to ensure reliability and performance.
- Assist in deploying patches, updates, and configurations as required.
- Work closely with other IT team members to maintain a high level of IT service delivery.
- Ensure clear and professional communication with end-users to understand and address their concerns.
- Perform other related tasks as when required.

**Job Requirements**:

- 1-2 years of experience in an IT support or similar role, preferably within the financial services sector or SME environment.
- Strong knowledge of Microsoft technologies, including Microsoft 365 and Windows OS.
- Basic understanding of Azure cloud platform administration.
- Familiarity with ARUBA Access Points and Fortinet Firewall configurations.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills to interact effectively with end-users.
- Ability to prioritize and manage multiple tasks in a high-pressure environment.

**How to Apply**:
**Equal Opportunity Employer**:
**Data Protection**:
**Our Associate Recruitment Company**:
Established in the Year 2000, **Thatz Resources Pte Ltd** (Agency License No. 04S4557) has been dedicated to matching top IT talent with our clients’ needs across all levels.

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**Job Type**: Contract
Contract length: 24 months

Pay: $2,700.00 - $3,000.00 per month

Schedule:

- Monday to Friday

Work Location: In person