
L1 Support Engineer
2 days ago
As a L1 Support Engineer, you will be the first point of contact for users seeking technical assistance.
- Your role includes troubleshooting hardware and software issues, responding to user inquiries, and providing solutions to ensure seamless operations.
- You will be responsible for installing, configuring, and maintaining computer systems, as well as resolving any IT-related problems.
- Additionally, you will escalate complex issues to higher support levels when necessary and assist with systems deployment and user training.
- Utilizing remote desktop software, you will provide support to off-site users.
**Requirements**:
- Proven experience as a Support Engineer or in a similar role.
- Solid understanding of desktop operating systems (Windows, macOS) and basic networking concepts.
- Familiarity with common IT hardware and software.
- Strong problem-solving skills and a keen attention to detail.
- Excellent communication skills to effectively interact with end-users.
- Able to work collaboratively within a team and escalate issues as required.
- Willingness to learn new technologies and tools.
**Benefits
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