L1 Support

5 days ago


Singapore R SYSTEMS CONSULTING SERVICES LIMITED Full time

Familiar with some of the platforms, such as Windows, Linux, Unix, Cloud Platform (AWS), database and middleware

Operation Support Experience

Scripting and programming experience is a plus

Analytics experience to discover trending or unknown by analytics tool like ELK or SQL is of high advantage

RESPONSIBILITIES

To assist the manager in managing L1 support team to provide L1 operation support for in-scope systems

Assist in managing system onboarding to ensure smooth transition from project to BAU operation

Proper onboarding requirement are met, such as run book for system health check, recovery SOP, batch job criticality.

Continuous improvement on operation support by updating SOP and automating SOP defined activities,



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