
L1 Support
5 days ago
Familiar with some of the platforms, such as Windows, Linux, Unix, Cloud Platform (AWS), database and middleware
Operation Support Experience
Scripting and programming experience is a plus
Analytics experience to discover trending or unknown by analytics tool like ELK or SQL is of high advantage
RESPONSIBILITIES
To assist the manager in managing L1 support team to provide L1 operation support for in-scope systems
Assist in managing system onboarding to ensure smooth transition from project to BAU operation
Proper onboarding requirement are met, such as run book for system health check, recovery SOP, batch job criticality.
Continuous improvement on operation support by updating SOP and automating SOP defined activities,
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L1 Support
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