L1 - IT Support

2 weeks ago


Singapore VOXTUR TECHNOLOGY ASIA PACIFIC PTE. LTD. Full time

**L1 ROLE & RESPONSIBILITIES**

b) Basic Troubleshooting: Diagnose and resolve common IT issues such as password resets, software installations, network connectivity and end-user computing (EUC) problems.

c) Escalation: Escalate complex issues to higher-level support teams (L2, management and/or vendor(s)) when necessary.

d) Customer Service: Ensure a positive user experience for staff and guests by maintaining a professional and helpful demeanor.

Job Location: 490 Lorong 6 Toa Payoh, 05-10, Lobby 1 Biz Three Lift, HDB Hub

Client : HNF Singapore



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