L1 Support Specialist

2 weeks ago


Singapore PERSOLKELLY Singapore Full time

**Responsibilities**:

- Act as first line of technical support to client's customers on learning platform
- Work closely with customer support team members
- Log call tickets accurately using ticketing system
- Users information gatherings on issues/ requests
- Troubleshoot, diagnose and resolve issues at L1
- Facilitate meetings and work closely with L2 & L3 engineers or vendors
- Follow up and notify users upon resolution of issues
- Maintain and update documentation and knowledge
- Provide users training and recommendation based on users' feedback
- Comply with service level targets

**Requirements**:

- Diploma in IT or equivalent
- Service Desk environment experience
- Team player and good interpersonal skills
- Professional and service oriented
- LMS experience is an added advantage

Job Code: YIHN

EA License NO.: 01C4394

572614



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