Head of Member Relations, Activities

7 days ago

Central Singapore Emprego SG Full time

**Location**
- Singapore, Central Singapore**Job Type**
- Full Time**Salary**
- $5,500 - $7,000 Per Month**Date Posted**
- 1 hour agoAdditional Details

**Job ID**
- 107741**Job Views**
- 2Roles & Responsibilities

Reporting to the General Manager, you will be responsible for Member Relations team and overseeing its daily operations as well as member retention, ensuring all members and their guests feel welcome, connected and engaged in the Club. You will also be responsible create targeted activities & events with the intent of maximizing on revenue streams as well as overseeing the various activities and events at the Club that cater to the general Membership and their families.

**Responsibilities**:

- Manages the daily operations of the reception, supervise and support the team with their duties
- Engages members and maintains open communication and excellent member relations towards continuous preference for the Club’s services as well as tracking service standards at the club by compiling feedback from members and guests on a monthly basis
- Assists and ensures the completion and follow-up of members’ feedback.
- Addresses member’s complaints and ensures that they are properly addressed and communicated to the various departments concerned.
- Assists in creating awareness programs to optimize business opportunities.
- Conducts new membership surveys on a pre-scheduled basis to develop competitive and innovative programs and services for members.
- Collaborate and coordinate with various departments, including the banquet and food & beverages teams in overseeing the planning, logistics and production of all events.
- Manage branding and communication of all events as well as being present during key activities and events at the Club.
- Source opportunities to increase awareness, promote, develop and maintain good external relations to strengthen the British Club’s image and brand recall.

**Requirements**:

- Degree/ Diploma in Hospitality Management or equivalent
- Minimum 5 years’ relevant experience with at least 3 years in a management capacity, preferably in a hospitality/club industry
- Experience in executing in-person, hybrid or virtual events
- Good knowledge and interest in the latest industry trends, event technology and best practices
- Strong leadership skills and a team player
- Excellent guest relation and problem solving skill and excellent communication and interpersonal skills
- Able to work on shifts and weekends.Tags

head

of

member

relations

activities

events

  • Head of Sales

    2 days ago

    Singapore Head of China Operations Full time

    Head of Sales, Southeast Asia (CAE Software) Location: Singapore Reports To: Chief Executive Officer (CEO) Role Overview This is a founding position as our first local commercial hire in Singapore. Your mandate is to take our CAE (Computer-Aided Engineering) software from market entry to scalable growth across Southeast Asia. Key Responsibilities ...

  • Member Relations Officer

    6 days ago

    Singapore British Club Full time

    You will be responsible in providing customer service solutions and ensure that our members have a memorable experience. You will cultivate Member recognition and encourage members’ participation in a variety of programs and events in the Club. **Responsibilities**: - Ensure smooth operations of the reception desk and maintain standards as per SOPs -...

  • Deputy Head, Active Ageing

    2 weeks ago

    Singapore Loving Heart Multi-Service Centre Full time

    Reporting to Cluster Head, Active Ageing, you are entrusted with the responsibility to lead in the strategic directions, manage the manpower and oversee the operations of all Loving Heart Active Ageing Centre. **Responsibilities**: Staff Management - Deployment - Effective and efficient deployment of Active Ageing Centre’s team member, maximizing their...

  • Public Relations Consultant

    6 days ago

    Singapore Grow Public Relations Full time

    **Grow PR is looking for a Public Relations Consultant.** We are looking for an individual who is adventurous and up for a challenge. This role will best suit someone who enjoys working with start-ups and SMEs. He or she should have **3 to 4 years of public relations experience** and are eager to be exposed to working with B2B/B2C technology and lifestyle...

  • Head of Sea Government Relations

    2 weeks ago

    Central Singapore paypal Full time

    **The Company** PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at...

  • Head of Sea Government Relations

    7 days ago

    Central Singapore PayPal Full time

    **The Company** PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at...

  • Member Relations Officer

    2 weeks ago

    Singapore RAFFLES TOWN CLUB PTE LTD Full time

    Act as a focal point for all inquiries, information and complaints relating to the Club. - Be on top of the Club marketing efforts, promotions and activities and disseminate such information to members when necessary. Willing to working on rotating shifts, including weekends and public holidays. Not Specified

  • Member Relations Officer

    3 weeks ago

    Singapore Warren Golf & Country Club Full time

    Roles & ResponsibilitiesRoles and Responsibilities:1. Bookings for golf in accordance to the Club's policy and guidelines.2. Checks handicap for members.3. Informs club members pertaining to tee off time for major tournament.4. Provide administration support such as faxing of departmental documents, taking messages, billing of green and buggy fees,...

  • Events & Activation Manager

    2 weeks ago

    Singapore Dutch Chamber of Commerce Singapore Full time

    **About DutchCham** DutchCham (the Dutch Chamber of Commerce in Singapore) connects, informs and inspires professionals and companies in Singapore with a shared interest in Dutch business. Our members have access to our engaged and active community for both corporates and professionals to network and exchange knowledge with peers. We deliver member value...

  • Team Head, Thailand Indo-china

    2 weeks ago

    Singapore Bank of Singapore Full time

    Team Head, Thailand Indo-China (Executive Director) At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive...