Tenant Relations Specialist

6 days ago

Singapore CapitaLand Full time

**About Us**:
CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio spans across diversified real estate classes which include integrated developments, retail, office, lodging, residential, business parks, industrial, logistics and data centres. With a presence across more than 260 cities in over 40 countries, the Group focuses on Singapore and China as its core markets, while it continues to expand in markets such as India, Vietnam, Australia, Europe and the USA.

**The Job**:
You will be part of the Commercial Operations and reporting to the Centre Manager.

**Responsibilities**:
**Customer Experience**
- You will be part of a team to deliver exceptional customer service. As the “face of the building”, your presence at the lobby (peak hours) will illustrate our support for community working in the building
- Provide lobby presence during peak hours to greet and assist tenants and visitors
- Facilitate key actions for tenants, e.g. meet with tenants’ C-suites and representatives regarding experiences during their stay at our buildings
- Execute agreed standards of customer service, e.g. onboarding and prospecting and service feedback processes
- Manage service recovery
- Know the community of the building
- Update information about buildings and nearby amenities for introduction and to help first time visitors
- Introduce buildings and CapitaLand's differentiation and shared spaces

**Community Management**
- You will be part of a team to lead activities, communication, and engagements, contributing to a vibrant community and eventually, ensure tenant retention within the CapitaLand office portfolio
- Organise and participate in activities to build community
- Provide engaging text, image and video content for communication channels
- Develop social media and communication campaigns to align with marketing strategies
- Monitor and respond to feedback and customer queries
- Lead visits to property and shared spaces within the building
- Coordinate with Marketing, Group Communications teams to ensure brand consistency and marketing messages
- Build relationships with customers, prospects and industry professionals

**Requirements**:

- Minimum Diploma in any discipline with at least 5 years working experience relating to customer service/concierge
- Prior working experience in airlines or hospitality industry preferred
- Excellent interpersonal skills with high level of empathy for others
- Able to articulate and communicate clearly both verbally and written
- Event management and project coordination skills preferred
- Confident, cheerful and energetic disposition while maintaining professionalism
- Able to multi-task with a strong sense of responsibility to see through all tasks

**Benefits**:

- Flexible benefits with comprehensive medical coverage for self and family
- Training and development opportunities
- Subsidised rates at Ascott serviced residences
- Strong advocate of staff volunteerism
- Wellness programmes

**Closing Statement**:
At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

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