Senior Executive, Tenant Relations

2 days ago

Singapore Lendlease Full time

We are Asia-Pacific’s largest pan-regional pure-play life science, innovation and R&D real estate platform The platform focuses on investing, acquiring, developing, constructing, managing, and operating real estate projects in fast-growing life sciences, innovation and R&D real estate markets in Asia-Pacific. The company operates within two main segments - a high-barrier-to-entry life sciences project construction management business and a specialized investment management business. Since the 2000s, the project construction management business has worked on over 200 projects in Asia-Pacific for more than 100 blue-chip life sciences and pharmaceutical companies, with many repeat clients.

We are looking for a Senior Executive Tenant Relations to join us

Key Responsibilities

Lease Management- Work with the Asset Manager to provide guidance to Marketing team for onboarding of new tenants.- Responsible for new leases and renewals, from rent negotiation, preparation and execution of lease agreement.- Submit weekly updates of lease renewal activities.- Track lease and security deposit expiries to ensure timely renewals and payments.- Manage arrears, including monitoring and follow up on outstanding payments.- Assist in annual lease renewal budgeting.- Coordinate with other department to ensure effective and efficient operation of the property.- Involve in asset enhancement initiatives.

Customer Relationship Management- Plan and implement Customer Care Programme.- Plan and implement customer visitation schedule.- Build long-term relationship with customers on behalf of the company.- Handle customer feedback and complaints, and closing the loop with the customers satisfactorily.- Liaise with the Property Manager for customer service, handing
- and taking-over of premises, etc.- Explore space expansion opportunities with existing customers.- Assist in conducting annual Customer Satisfaction Survey.- And any other duties assigned by the Company.

Essential requirements for this role:
- 3-5 years’ experience in a similar capacity with CEA license.- Ability to communicate, influence, and negotiate, confident to work with various stakeholders of different profiles

We love a challenge and solving problems. Our clients come to us when it’s important: to handle complexity, drive diversity, offer strategic and long-term value, and to create innovative solutions.

Lendlease is a diverse, flexible, and inclusive employer of choice. We engage, enable, and empower our people. Inclusion sets us all up for success.

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