Tenant Engagement Officer

1 week ago

Singapore STELLAR LIFESTYLE PTE. LTD. Full time

**Job Purpose**:
The Tenant Engagement Officer is responsible for planning, organising, and managing marketing campaigns, promotional activities, and tenant-related initiatives. This role ensures alignment with corporate objectives and guidelines, fostering strong tenant relationships and enhancing engagement.

**Responsibilities**:
1. Tenant Management
- Maintain an updated database of tenant information, including contact details, categories, and asset information
- Organise and store tenant assets in shared drives, ensuring accessibility for stakeholders.
- Upload tenant assets onto the website and other relevant platforms.
- Facilitate onboarding for new tenants by:Obtaining contact details from the leasing team.

Maintain high standards for asset quality.
- Manage tenant promotions by:Verifying images, details, and mechanics for publication.
Keeping published promotional information accurate and up to date.

2. Tenant Engagement
- Coordinate engagement sessions between management and key tenants (High revenue tenants and new tenants).
- Organise annual tenant engagement events (e.g., Chinese New Year celebrations) and partner-sponsored initiatives (e.g., collaborations with TikTok, USME).

3. Tenant Asset Acquisition
- Track and consolidate the status of asset acquisition.
- Ensure assets are properly filed internally and shared for public use.

4. Tenant Promotion Management
- Facilitate monthly tenant promotion submissions.
- Oversee the publication of submitted promotions on the website.
- Monitor and update promotion statuses to ensure validity.

5. Tenant Advertising Support Package
- Ensure new and renewing tenants receive their advertising support package.
- Highlight new and renewing tenants through advertising initiatives.

**Qualifications & Work Experience**:

- Diploma in events management / business management or any related fields
- Fresh graduates are welcome to apply
- 1 - 2 years of customer service and managing tenants would be ideal

**Skills**:

- Strong Communication Skills: Clearly articulate processes, requirements, and objectives to tenants.
- Organisational Expertise: Efficiently manage and track tenant submissions, filing, and updates.
- Marketing Proficiency: Background in marketing with demonstrated experience in social media strategy, content creation, and campaign management.
- Design Capabilities: Basic graphic design skills to create promotional materials using tools such as Canva, Adobe Photoshop, or equivalent platforms.
- Bilingual Capability: Proficiency in Mandarin is preferred to liaise with Mandarin-speaking tenants.

This role offers a dynamic opportunity to foster tenant relationships, enhance engagement strategies, and contribute to the success of Stellar Lifestyle’s vibrant retail ecosystem. Fresh diploma graduates are welcome.

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