Sales Operations Program Manager

4 days ago


Singapore Microsoft Full time

As a company our mission is to empower every person and every organization on the planet to achieve more. As an employer, we empower our own people to achieve more and make a difference in the world. Join us and be one who empowers billions
- Reach - Microsoft’s resources and scale empowers employees to utilize their skills for lasting impact.
- Freedom -Microsoft values each individual’s talent and skillset and provides the freedom to explore and enhance them.
- Inspiration - Inspiration can be found through our products and how they can improve our customers’ lives.

The Business & Sales Operations (BSO) group is the business centre of excellence for cross-business execution performance, planning, and subsidiary operations. The team helps scale execution and drives clear business and market insights that result in Microsoft achieving its business objectives.

This role reports to the SOPM Manager who manages the Sales operations team and thus is responsible for leading sales planning, driving sales discipline and improving sales productivity.

The SOPM execute the following:

- Develops highly scaled and efficient operational services & support
- Drives standardized sales operations & processes
- Drives adoption of standardized tools and reporting
- Supports yearly planning locally
- Drives Sales operational aspects of Support Solutions

The SOPM is expected to raise sales efficiency, sales productivity and process compliance locally by means of consulting with the sales teams and implementing best practice sales operations processes.

The SOPM partners with the SOPM Manager and BSO Lead and aligns with the Segment Sales Excellence Lead, Business Program Manager, Area Capability Lead, Area Transformation Lead, Finance, and Inside Sales. They scale by driving standard platforms & tools, streamlining business and sales processes, and delivering Subsidiary & Segment level analytics. The SOPM delivers reports and provides business insights that enable a “One Microsoft” approach, agility, and results aligned with business priorities.

**Responsibilities**:
Key Outcomes
- Lands the BSO charter of Business continuity, resilience and teams’ success
- Ensuring critical processes are documented and scaled across the region, in adherence to corporate policy and guidelines
- Owns core customer life cycle managements processes like Segmentation, CALC, territory management, sales group hierarchy and revenue allocation
- Manages Area and Field stakeholders with a listen and learn mindset.
- Contributes to success of the BSO team by ensuring collaboration across diff BSO functions at Area and country teams
- Share data-driven insights to support account planning and pipeline management

**Qualifications**:
**E**
**xperience Required**
- 5-10 years related experience
- Experience and deep knowledge within Sales Excellence, Business Planning, Sales Operations, and/or Finance
- Executive exposure and cross-functional stakeholder management
- Focus on providing process optimization by understanding the desired business outcome
- Deliver end-to-end deep data analysis and actionable strategic insights
- History of driving rigor and sales discipline
- Innovate to deliver standards which enable speed, efficiency, and scale in the business
- Advanced oral and written communication skills, planning, and organizational abilities
- Advanced conflict resolution and negotiation skill
- Familiar with financials, pipeline, scorecard, and other internal measurement tools



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