Operations Program Manager
1 week ago
At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent in the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
We are currently looking for passionate professional to join our Regional Business IT team base in Singapore.
**As an Operations Program Manager, your role purpose is to**:
- Manage and implement specific Network Operations programs and projects, to ensure they are completed on time, within budget and to the agreed specification resulting in a positive impact on operations performance.
- Play a key role to identify, champion, develop and coordinate change requests on Operations process and operations toolkit, service quality, operational efficiency and operational cost improvement ensuring that performance meets Customer (internal and External) and Network expectations.
**Key tasks include**:
- Provide the overall direction and strategy for the projects being delivered by the Programs portfolio
- Manage business and project risks, including the development of contingency plans according to the needs of the projects being managed
- Provide advice and support to ensure programs/projects are completed on time, within budget and to the agreed specifications.
- Lead and manage the development of solutions that meet the Program goals and/or change requirements. This will include multiple work-streams and projects
- Provide specialist Ops process and Ops toolkit support and leadership to regional operations in the resolution of process, systems and service performance issues including the introduction of improved work practices
- Contribute in the development implementation of solutions ensuring appropriate operational process review and training
- Develop and drive the change management process with country teams to move from legacy to target operations business processes
**Requirements**:
- Degree or equivalent, preferably in a business, engineering, transportation and/ or project management-related discipline.
- A minimum of 5 years’ experience including at least 2 years as a project manager
- Has at least 2 years of industrial engineering or process engineering experience
- Well-developed project/ process management, prioritising and analytical skills with strong business acumen
- Experience in change management, stakeholder management, excellent communication skill in the areas of presentation, negotiating and influencing skills
- Proven ability in report writing: able to prepare analytical reports highlighting and interpreting key business information
- Highly motivated, initiating, good team member
- Sensitive and flexible to adopt different operating style and attitude to cultural differences
- Possess a customer centric and growth mindset
- Familiar with Express Global SOP process is an advantage
- Good understanding of transportation, express, import and export operations and regulations in the region
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