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Lifestyle Executive

3 weeks ago

Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

**Be part of an amazing team at PAN PACIFIC ORCHARD SINGAPORE to redefine hospitality and grow your hospitality career**

The **Lifestyle Executive**assists the Lifestyle Manager in the operations of the spa and the facilities on the wellness floor. He / She responds and deals with clients firsthand and assists them in making appointments or answers their queries, ensuring that all their needs are well attended and taken care of.

**Our Expectations**:

- Assists clients in making reservations for spa treatment and assigns treatment rooms
- Ensures and oversees that all clients and therapists arrive for scheduled appointment on time
- Ensures therapists use the correct allocated room, receive clients and perform scheduled treatments
- Meets potential customers and any other walk-in guests in a well-mannered, professional, friendly manner and assists in consultation and closing of sales
- Deals with customer’s requests and complaints and provides vital information to Lifestyle Manager for the purpose of improving clients’ satisfaction
- Motivates team to close sales / offers alternative treatments / confirms bookings to achieve revenue target
- Conducts outlet tours to walk-ins and new clients and follow up if necessary
- Monitors clients’ records and recommends treatment packages
- Assists the Lifestyle Manager in managing the day-to-day operations and cleanliness of wellness floor - including Spa, pool, gymHandles incoming calls, reception and cashiering duties daily

You should possess the relevant qualifications as a masseur and have at least 1-2 years of relevant experience as well as good understanding of the SPA Industry along with a strong customer service focus and administrative skills in a similar capacity within the Hospitality industry. If you believe you are the right fit for the role, write in to have a chat with us
- We are also _dedicated to providing equal employment opportunities, including individuals with disabilities._