Specialist Ii, Ground Operations

2 weeks ago

Singapore Scoot Tigerair Pte Ltd Full time

Summary

The purpose of this role focuses on Hub Baggage Connection, Ramp and Cargo Coordination and Audit and compliance. You will be part of the Ground Department and will work closely with appointed vendors as well as airport authorities and Scoot HQ to effectively manage and handle all operations to ensure smooth airport operations for Scoot.

**Job Description**:
Hub Baggage Connection
- Assist to support the daily baggage operations in Singapore and overseas stations.
- Assist to investigate all baggage services and operational discrepancies in Singapore and overseas stations.
- Manage baggage mishandling disputes between Singapore and overseas.
- Support any baggage related systems and projects to enhance operational efficiency and improve customer service.
- Provide baggage administrative support and training to new overseas stations and service partners.
- Check on service partners’ work activities through on ground presence, processes and service audits.
- Assist in the role of Coordinator for Scoot on all baggage matters with our business partners.
- Constantly look out for better baggage management and find ways to improve the processes.

Ramp and Cargo Coordination
- Manage ramp related ops and ensure all below wing activities are adhere to safety rules and regulations.
- Coordinate with airport stakeholders for day-to-day operations and irregular operations in SIN Hub
- Coordinate with SIA Cargo to faciliate ULD dissemination to overseas stations.

Audit and compliance / competency training management
- Perform regular self-audits of service vendors or formal audits of other overseas stations when assigned on operational procedures and training requirements and ensure station adheres to the requirements.
- Establish non-compliance root cause and determine corrective actions and preventive actions to address the non-compliance.
- Ensure that ground safety regulations and aircraft emergency plans and procedures are constantly adhered to and practiced at station(s).

**Requirements**:
- Minimum of 3 years of Airport Operations (Below Wing).- Build strong relationships and provide regular and irregular ops plans for Network.- Possess strong people management skill at all level in order to lead the service partners.- Good interpersonal and communication skills and ability to work with people from all levels.- Ability and discipline to function independently at the highest level with mínimal guidance. Quick to adopt and adapt to changes.- Embraces digitalisation and forward planning.- High problem solving skills based on a knowledge based approach.- Strong interpersonal skills and able to influence the team to achieve the best outcome for the company in support of management objectives.

Skills:

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