Competence Development Specialist

2 weeks ago

Singapore Prudential plc Full time

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Profile Summary:
Reporting to the Team Lead of Competence Development, you are a member of the Distribution Risk unit. Your mission is to promote awareness and facilitate competencies development with focus in Sales Advisory Process, Market Conduct and Roles & Responsibilities of Sales Representatives and Supervisors. You will ensure the governance framework of Pre-Transaction Checks and Fit & Proper (F&P) Monitoring of Representatives are maintained. The role is critical in upholding compliance standards, monitoring performance, and addressing F&P-related issues to maintain the organization's integrity and regulatory adherence.

You will work closely with Risk & Compliance and Distribution channel management to deliver robust support to One Agency. You will stay abreast with all applicable regulatory requirements and company’s policies and provide a comprehensive platform for learning and coaching. In the major course of your work, you will engage and build strong relationships with sales representatives, sales supervisors and internal stakeholders.

Job Description:
- Monitor and ensure a seamless end-to-end process for PTC on new business submissions.- Organize and manage outsourced capabilities to identify and remediate areas of weakness, ensuring continuous quality improvement.- Engage representatives and supervisors on a regular basis to enhance and strengthen the sales advisory standards of One Agency force.- Prepare Management Information (MI) reports, analyze key trends, highlight areas of concerns for remediation and escalation.- Conduct regular assessments and active monitor of sales representatives who are in F&P monitoring to ensure compliance with F&P requirements.- Identify potential F&P issues, including adverse findings, through data reviews and performance monitoring.- Recommend appropriate actions, such as extended monitoring periods or escalations, based on findings.- Participate and deliver projects and/or initiatives aimed at improving internal process efficiencies.

Who we are looking for:
Competencies & Personal Traits- Knowledgeable in regulatory compliance requirements of the Financial Advisers Act and the Life Insurance Association of Singapore- Independent and willing learner- Collaborative and personable team player- Strong analytical skills with the ability to interpret data and identify trends.- Proficient in preparing detailed reports and documentation.- Excellent communication and interpersonal skills.- Ability to work collaboratively with various stakeholders.

Working Experience:
- 3-4 years of relevant work experience in an insurance company, bank or other MAS-regulated financial institution- Experience in sales, compliance monitoring, and quality assurance will be an added advantage

Education / Professional Qualification:
- Degree / Diploma in any discipline- Relevant insurance license such CMFAS M5, M9 and HI qualifications will be advantage

Language:
- Proficient In both written and spoken English

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